Customer Service Administrative Assistant

ERIKA M. KELLER

**** ********** *****, ******, ********** 92612

Phone: 714-***-****

Email: *****.******@*****.***

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PROFESSIONAL ADMINISTRATIVE ASSISTANT

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Recent Summa Cum Laude college graduate with over nine years professional experience in Administrative support positions that demand refined organizational, interpersonal and technical skills and knowledge. Excellent clerical and time management skills paired with the ability to multi-task and negotiate and communicate messages clearly and effectively. Solid understanding of Microsoft® applications and exceptionally proficient with computers and other technology. Extremely trustworthy and discreet with confidential information. Works methodically and diligently to become an expert in all aspects of assigned tasks and projects while exceeding in all personal and organizational standards and expectations. Highly creative with an acute sensitivity to perfection and details. Naturally motivated individual with a high desire to excel and succeed in all areas.

QUALIFICATIONS & EXPERTISE

Document Preparation & Organization

Database Management

General Accounting & Bookkeeping

Computer Operations

Word Processing & Typing

Document Editing

Office Equipment Operation

Problem Solving

Relationship Management

Client Relations & Retention

Team Player

Data Entry

Marketing & Advertising

Customer Service

Office Organization

PowerPoint Presentations

Strategic & Tactical Planning

HR & Marketing Functions

Financial Management

Intuit QuickBooks

Direct/Indirect Interpersonal Communication

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EDUCATION

KAPLAN UNIVERSITY FORT LAUDERDALE, FLORIDA

MARCH 2010

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION (WITH A CONCENTRATION IN MARKETING)

(GPA 3.94)

MEMBER OF GOLDEN KEY HONOR SOCIETY

METROPOLITAN STATE COLLEGE OF DENVER DENVER, COLORADO

1998-2004

SCHOOL OF BUSINESS MANAGEMENT/MARKETING

(COMPLETED 123 CREDITS)

ACRE REAL ESTATE SCHOOL DENVER, COLORADO

2007

COLORADO REAL ESTATE BROKER

ADDITIONAL TRAINING & TECHNICAL KNOWLEDGE:

INTUIT QUICKBOOKS

BOOKKEEPING/GENERAL ACCOUNTING

PUBLISHER PRO, ADOBE PHOTOSHOP/ILLUSTRATOR

WINDOWS SUITE XP, WINDOWS VISTA (EXCEL, POWERPOINT, OUTLOOK, ACCESS, WORD); MAC APPLICATIONS

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EXPERIENCE HIGHLIGHTS

ADMINISTRATIVE SUPPORT, MARKETING, & BUSINESS DEVELOPMENT

Administrative Support:

Managed calendars, organized meetings and conferences (calls), prepared spreadsheets and reports, drafted written and electronic correspondence, arranged travel, maintained office supply inventory and organization.

Experienced with answering multi-line phones and operating switchboards in a prompt, professional, courteous, and accommodating manner.

Assisted CEOs with scheduling and coordinating of multiple projects and personal events.

Developed and maintained bookkeeping processes from scratch using QuickBooks software; handled all A/R and A/P, payroll, bank reconciliation.

Created and maintained electronic and conventional organizational systems for business files, data, and information.

Gathered information and conducted research on subcontractors; initiated relations with subcontractors and customers while negotiating prices/bids in order to maintain quality control.

Provided fast and accurate data entry services to many organizations while respecting confidentiality of client information.

Demonstrated exceptional writing/language/editing abilities by composing written documents, templates, advertising/marketing materials, & press releases for several organizations.

Ability to type 60+ words per minute with accuracy.

Compiled and prepared financial data and reports.

Assisted in organizational tax preparation.

Customer Service, Reception, & Organizational Representation

Welcomed and registered customers and clients on walk-in and scheduled bases while demonstrating the ability to maintain composure in highly professional and fast-paced environments.

Provided, developed, and maintained quality relationships with clients while focusing on providing outstanding service to each client/customer.

Improved office efficiency and system proficiency by creating electronic client profiles, templates, and electronic data/file organization.

Negotiated purchase price for properties and materials, prepared cost analysis based on current and past market trends while collaborating with the project team of architects, engineers, and sub-contractors.

Marketing & Business Development

Initiated, created, edited and designed/re-designed marketing and advertising campaigns (including direct mail cards, brochures, business cards, document templates, print advertisements and multi-media facets) for several organizations.

Researched and developed comparative market analysis to recognize industry strengths and weaknesses; attained a 90% client referral base for small home builder/remodeling company.

Assisted builder in up-selling customers by providing design consultations for final selection of interior finishes and options.

Pre-screened and qualified potential candidates for open sales positions within an oil and gas company; arranged and conducted interviews; supervised three sales professionals in a small office environment.

Designed and conducted client satisfaction surveys and implemented tactics designed to increase clients’ overall satisfaction.

Provided innovative and practical solutions to simple and complex organizational and customer complaints/issues.

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EMPLOYMENT HISTORY

ADMINISTRATIVE SPECIALIST & BUSINESS DEVELOPMENT

2005-2009 Keller Haus, Inc. Breckenridge/Lone Tree, Colorado

ADMINISTRATIVE/TEAM ASSISTANT

2004-2005 Mercedes-Benz of Littleton Littleton, Colorado

BUSINESS DEVELOPMENT

Contract Position (2006-2010) ELITEvents Littleton, Colorado

ORGANIZATIONAL EVENT PROMOTIONS

2003-2004 Maximum Talent Agency Denver, Colorado

EXECUTIVE ADMINISTRATIVE ASSISTANT

2001-2003 Sterling Petroleum Products, Inc. /L.T.L. Financial Castle Rock, Colorado

ADMINISTRATIVE ASSISTANT

1999-2001 Antoine Du Chez Academy Denver, Colorado

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