Customer Service Quality Control

Location:

Posted:

December 16, 2011

Sigrid Hernandez

***************@*****.***

Objective: To obtain a clerical position within a health care setting that would provide opportunity for growth.

Work Experience:

11/2005-Present Bronx Lebanon Hospital Bronx, NY

Receptionist/Registrar

Responsible for filling and archiving x-ray films in numerical order.

Processing film copies and digitizing x-ray films into PACS system.

Performing QC on Radiological studies.

Preparation of mammography films for radiologist interpretation.

Data entry IDX. E.PACES

Printing of reports from Radiology Information System.

Loading images on a CD.

Scheduling appointments and patient registration for CT, US, Mammography, Hysterosalpingogram .MRI, Nuclear Medicine, Interventional, Ultrasound and

X-ray.

Radiology reports distribution.

Process court subpoenas.

1998-2005 Bronx Lebanon Hospital Bronx, NY

Radiology File-Room Clerk

Answered and directed all incoming calls within the Department of Radiology.

Greeted and Registered patients entering the department using appropriate customer service skills.

Entered all demographic data into the computer system to ensure that proper billing can be completed and appropriate patient follow-u is performed.

Maintained Quality Control in the PACS system and assisted technologists in troubleshooting PACS problems. IDX Image cast

1994-1998 Bronx Lebanon Hospital Bronx, NY

Radiology Clerk/Patient Escort

Organized and maintained hard copy radiology film library.

Assisted doctors in the retrieval of x-rays.

Transported patients.

Certification: American Health Association Health Care Provider Certification in CPR and AED

Education: South Bronx High School Bronx, NY

1994 Graduate

Language/ Bilingual (Spanish)

Skills: Knowledgeable in Customer Relations

Excellent Communication Skills

Computer Skills

References: Will Be Furnished Upon Request