Training Manager

QUALIFICATIONS PROFILE

Known as focused, self-motivated, and performance-driven training manager equipped with a career history of proven expertise in utilizing development techniques and managing results-driven programs through strategic leadership, negotiation, and decision making skills. Adept at providing training and support to various groups combined with proficiency in identifying needs, developing learning objectives and strategies, defining content, and selecting appropriate learning activities. Possess international business experience combined with proficiency in implementing innovative business solutions to sustain business growth. Has in-depth knowledge of analyzing education sector trends, capturing learning opportunities, and monitoring key education plans to improve work performance and achieve maximum potential. Demonstrated ability to establish project performance benchmarks and manage all aspects of development and implementation of education programs and projects.

KEY STRENGTHS

Leadership and Mentoring

Training Center Management

Training Programs Development

ROI Improvement

Utmost Customer Satisfaction

Project Management Expertise

Financial Analysis

Relationship Building

Public Speaking

SELECTED ACCOMPLISHMENTS

- Oversaw project life cycle and worked collaboratively with project managers to design, develop, and deliver project- and product-specific training; led the development and implementation of training programs to ensure continuous education and development of personnel / customers

- Functioned as key member of the local training center that was globally recognized as the number one training center within Ericsson Enterprise for providing more than 300 courses with over 1,000 delivery days

- Organized training and development programs based on effective needs analysis and evaluation results to provide high quality programs with positive impact on productivity and retention

- Established training infrastructure including personnel, content, delivery, systems, and metrics; performed analysis of existing workflows, resources, and knowledge base to determine training needs

- Coordinated with leaders to identify training strategies aligned with business goals as well as provide learning and development needs of all customers and employees

- Designed and implemented methods of measuring instructors' and students' success in training to ensure effectiveness of training program; designed and developed professional tests and outlined a learning path on-line for each customer and employee

- Served as key contributor in annual company's global product conventions and delivered workshops and keynotes to customers

- Developed the global trainer workshop to ensure professional development of all trainers and training partners

- Administered annual Training Department budget and project timeline for large projects; outlined and implemented annual goals

PROFESSIONAL EXPERIENCE

Phoenix House - Santa Ana, CA

VOCATIONAL EDUCATION COUNSELOR 2008-PRESENT

- Oversee all areas to develop and provide vocational and educational services for Adolescent Program

- Provide primary leadership in coordinating vocational / educational testing, assessment, and counseling

- Collaborated with residents and outside agencies such as Employment Development Department, Department of Rehabilitation, as well as skill centers and occupational schools to facilitate job development / job training

- Perform liaison responsibilities for Board of Education, teachers, and counselors to ensure efficient integration of the educational component into the therapeutic milieu

Suffolk Construction - Irvine, CA

DIRECTOR OF TRAINING 2006-2008

- Led the development, execution, and delivery of numerous courses as well as tests to employees at West Coast Division

- Established and set learning path for different job functions; developed annual budget and organized quarterly training calendar as well as schedules

- Administered student enrollment, tests, and evaluations through Learning Management System (LMS)

- Worked closely with various departments within the company as well as vendors and dealers to deliver courses

- Developed concepts and expanded Corporate University course catalog from 15 courses to more than 200 with new curriculum design and development for Project Management and Professional Development

- Supported company-wide initiative for education on the green environmental and building movement in general and Leadership in Energy and Environmental Design (LEED)

- Awarded training in the Top 125 for 2008 and ranked #40 in Learning and Development Excellence for promoting LEED and leadership training

- Utilized strong leadership skills in providing direction to training team to ensure performance improvement

Ericsson Inc. - Brea, CA

TRAINING PROJECT MANAGER 1989-2006

- Significantly improved productivity and consistently achieved 95% and above in customer satisfaction rating for the past nine years through new training programs

- Developed course budgets, timelines, learning paths, lessons planned, criteria to measure quality and profitability to ensure achievement of business goals

- Spearheaded technical teams to facilitate high level training programs with technicians, engineers, sales force, and end-user customers across 10 states and 35 counties

- Generated a significant increase in training deliveries at a constant rate of 25% to 30% for the past five years in a flat market by implementing effective product positioning

- Provided primary leadership in directing all aspects of education development project life cycle for medium to large size complex projects while ensuring completion within established timeframe

- Conducted extensive market research for industry trends and competitive issues to reduce the training cost for each student by 15%

- Developed and published marketing documents, course descriptions, and web notes that resulted in increased awareness of training courses availability worldwide

- Successfully negotiated and managed all vendor/subcontractor agreements worldwide to provide additional resources

- Expedited international student registration and learning development process and Learning Management Systems (LMS) to increase efficiency

EDUCATION

BACHELOR OF ARTS IN EDUCATION - Anadolu University - Eskisehir, Turkey

ASSOCIATE OF ARTS IN DATA PROCESSING - Cypress College, Cypress, CA

PROFESSIONAL TRAINING

Project Management Professional (PMP) - Designing Computer-Based Training (CBT)

Leadership, Learning, Mentoring, Orientation and Organizational Development

Crisis Management - Performance Management - Change Management - Professional Test Development Process

ISO 9000 - SAP R/3 - Manager Development Program - How to Be a Better Trainer - Finance for Non-Financial Managers

CERTIFICATION

Project Management Associate Certificate

Kirkpatrick’s Four Level of Evaluation Certificate

Registered Addiction Specialist (RAS) Member, Breining Institute (In Progress)

First Aid / CPR Certification - In-Home Health Support Certification - Physical Therapy Aide Certification

AWARDS AND HONORS

Recipient of Training Top 125 award, 2008

ACTIVITIES

Volunteer, United Way - Project Management Institute (PMI)

Physical Therapy Aide - Crisis Management Team

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI) - U.S. Green Building Council (USGBC)

American Society for Training and Development (ASTD)

Toastmasters International

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