Customer Service Representative

Gwen Busey

*** ******* **** • Conroe, Texas ***02 • 281-***-**** • ***********@*****.***

Objective

Seeking a position as an account manager/customer service representative. I bring the skills to lead, coordinate, communicate and follow a project from start to finish. I enjoy working in a team environment and have a strong passion for client services and will ensure that a project is completed on time and exceeds the customer’s expectations.

Profile

Excellent communication skills- both verbal and written, above average organizational skills, and experience supporting a very high-paced sales team or person. Native Houstonian with over 20 year’s knowledge in the commercial printing industry. Thrive in deadline-driven environments. Excellent team-building skills. Expertise in printing industry but open to new industries and horizons that may utilize my capabilities.

Professional Experience

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

o Interfacing with clients and assisting in all aspects of client support

o Thorough knowledge of print production, traffic and marketing

o Strong project management, communication, multitasking and problem solving skills

o Extensive communications with sales, clients, vendors, and all plant departments

o Known for high level of honesty, integrity and professionalism with a solid track record

Employment History

PAGE / INTERNATIONAL - Houston, Texas

Customer Services Representative, 2005 to 2009

PRINTING ARTS HOUSTON - Houston, Texas

Customer Services, 2002 to 2005

SIMON PRINTING COMPANY - Houston, Texas

Customer Services, 2001 to 2002

PRINTMAILERS, INC - Houston, Texas

Account Coordinator, 1998 to 2001

JOLLEY PRINTING - Houston, Texas

Customer Services, 1994 to 1997

TABS DIRECT - Houston, Texas

Account Services Coordinator, 1992 to 1994

THE MIRAND GROUP - Houston, Texas

Production Manager, 1990 to 1992

CORPORATE SERVICES, INC. - Houston, Texas

Customer Services, 1980 to 1990

Skills

• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer

• Utilize superior communications skills to develop effective working relationships with peers, executives and clients

• Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner.

• Negotiated outside purchases in accordance with company purchasing policies and budgetary restrictions.

• Defined work flows, jobs, and reporting relationships to obtain optimum effectiveness, provide complete administrative support throughout the entire project cycle

• Tracked and scheduled all orders through shipment to ensure customer requirements were met with consistently and quality standards

• Logged all completed orders into database for tracking and reporting purposes

• Used relevant information to determine whether products or processes complied with mailing standards and regulations

• Knowledge of systems such as Microsoft Office Suite, PSI printing operations program, Argosy fulfillment program, managing files and records, designing forms, data entry and list maintenance

Summary

In conclusion, I am a hard working, diligent and a stand up person that goes beyond the call of duty not only on the job but also as an individual and can be an asset in any situation.

Education

SPRING BRANCH HIGH SCHOOL - Houston, Texas

Graduated 1979

References

AVAILABLE UPON REQUEST

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