Sales Customer Service

VARNESSA R. WALLACE-BAILS

*** ******* ***** ****. *** 207

Ladson, SC 29456

********.*******@*****.*** Cell: 716-***-****

SUMMARY

Skilled leader with extensive experience in management, customer service, inventory control, professional selling, and administrative operations. Solid acumen within the Supply Chain Management, Logistics.

PROFESSIONAL EXPERIENCE

CGI Federal, North Charleston, SC August 2010- Present

CCI Material Handling Specialist (ACTIVE SECRET CLEARANCE)

Performed the tasks of maintain/updating databases, data entry, preparing and submitting detailed reports accounting for equipment fielded to Military units. Coordinate the receipt, issue, storage and asset management of project specific material within corporate production facilities. Receive and count received material and record data using computer. Examine and inspect materials for wear or defects, reporting any damage to supervisors. Provide assistance or direction to other material handlers. Move materials to and from receiving, production areas, and shipping. Conduct data entry of assigned serial numbers for shipping and upload information into the CAEI SPAWAR Portal.

• Successfully operated the Simple Key Loader to ensure that 8,000 THHR’s were properly filled, tested and ready for operational use in support of military personnel.

Non CCI Material Management Specialist (ACTIVE SECRET CLEARANCE)

Perform routine clerical duties within the Non CMS sector to include but not limited to: photocopying, tracking, faxing and filing. Maintain strong communication between the logistics department and government personnel/customers. Support staff in assigned project based work in support of military functions and/or duties. Maintain hard copy and electronic files on hand.

Stanley Associates, North Charleston, SC October 2008- August 2010

CCI Material Handling Specialist SPAWAR facility (ACTIVE SECRET CLEARANCE)

Performed the tasks of maintain/updating databases, data entry, preparing and submitting detailed reports accounting for equipment fielded to Military units. Inspect stored/on-hand property for deterioration or damage and shipping discrepancies. Assist in scheduled inventories to ensure accuracy of the accountable records. Perform routine clerical and or physical work in the coordination of receipt, storage and delivery of CCI material and specific Duties. Coordinate the receipt, issue, storage and asset management of project specific material within corporate production facilities.

• Granted 24 hour access to Integration and Testing areas to perform opening and closing procedures for a secured lab.

• Designated a command courier and EKMS/CMS user in transit and authorized to carry and use CMS/EKMS material for SPAWARSYSCEN Charleston.

• Ship CMS materials to CONUS and OCONUS in operational support of testing and war.

• Received in excess of 15,000 THHR.

VARNESSA WALLACE PAGE TWO

• Processed and shipped over 7,800 THHR.

HSBC Bank, Buffalo, NY 2008

Customer Retail Service and Sales Associate

Provide service through phone interactions with customers, focusing on resolving their requests the time with an efficient, accurate, professional and courteous manner to create customer loyalty. Responsible for relationship building and account management while responding to customer inquiries utilizing negotiation and sales skills.

Express Fashions, Sterling Heights, MI 2007-2008

Sales Leader

Responsible for supervising store activities and employees in the absence of management members. Assist co-managers in coaching on selling techniques in order to achieve high level customer service, and communicating company policies and procedures to associates.

• Assisted team in generating sales of over $1M in 2007.

• Worked closely with visual manager to redesign weekly floor plans.

• Help lead the sales team in decreasing both inventory and dollar loss which increased value on the store’s audit in 2008.

Cintas Corp., 2006-2007

Business to Business Sales Associate Intern

Assist sales representative with developing a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking. Work closely with sales managers in the implementation of company marketing plans as needed.

• Successfully assisted sales reps with closings, and exceeding sales quotas.

• Implemented new seeding ideas to help attract customers and increase sales.

Fisher Price Toys, Buffalo, NY 2005

Marketing Intern

Provide administration assistance, event planning and implementation assistance to marketing toy store managers. Responsible for creating visual displays to attract customers, and advertise events to expand business within and outside the community.

• Worked well in team environment and produced quality independent work assignments.

• Successfully increased sales for “American Girl” products by creating marketing events to attract young girls and expand the product line

VARNESSA WALLACE PAGE THREE

Life Style Street Gear, Buffalo, NY

Store Assistant Manager, 2000 – 2005

Supervise ten employees in the daily operation of the retail business. Responsible store visuals, displays, performance reviews and recruiting & training new sales associates. Processed bi-weekly merchandise markdowns, and prepared weekly employee scheduling.

• Successfully led team in decreasing inventory level to .09 in 2004.

• Encouraged sales associates by providing incentives for exceeding daily goals.

• Directed projects to attract business within the community.

• Awarded assistant manager of the FY03.

• Received promotion to retail buyer.

PROFESSIONAL AFFILIATIONS

Blacks in Government (Buffalo, Niagara NY Chapter)

Girl Let’s Talk, Inc.

EDUCATION

BS, Marketing, Canisius College, Buffalo NY

CERTIFICATION/TRAINING

CGI Federal Lean Six Sigma Greenbelt Training, 2011

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