Human Resources

CHELSEA WALKER

OBJECTIVE: Interested in full time, permanent opportunities in the Human Resource field that will offer me growth both professionally and personally.

SUMMARY OF QUALIFACATIONS:

New Hire Orientation

Training and safety

Unemployment hearings

Calculation of retirement benefits

Exposure to bargaining units

Salary negotiations

Excellent problem solving skills

Seniority calculations

Excellent analytical skills

Pay close attention to detail

Highly motivated

Excellent problem solving skills

SKILL SET:

MS Word

MS Excel

MS PowerPoint

MS Outlook

Employee tracking systems

Lotus Notes

SAP

People Soft

MAC or PC usage

HRIS mainframes

Legacy Systems (i.e. Tesseract and Genesis)

EDUCATION

Keller Graduate School of Mgmt, 2012 MBA with concentration in HR Management

San Jose State University, 2006 BS in Psychology with a minor in Business

WORK HISTORY:

09/13/2010 – present Kelly Scientific Resources Atlanta, GA

1201 Peachtree St NE, Blg. 400, Ste 420, Atlanta, GA 30361 404-***-****

Scientific Recruiter:

• Serving as the single point of contact for operational issues, providing strategic recommendations and cost-saving guidance when possible.

• Accountable for the overall level of service delivery at the locations where I have managerial responsibility.

• Creating innovative approaches to ensure the customer is receiving appropriate levels of communication.

• Operational responsibilities include managing the operational relationship with the customer; working with hiring mangers to understand staffing needs, facilitating the process to acquire temporary staff, and ensuring orders are filled timely and with competent/qualified employees.

• Responsible for providing high quality talent, ranging from entry level to executive level scientific positions, for temporary, temp-to-hire, and direct hire opportunities for accounts with high margin gross profit

• Manage difficult/emotional customer and employee situations.

• Assisting in resume writing workshops and distribution methods for all candidates

• Responsible for new hire training and on-boarding for all clientele

• Responsible for being the first point of contact for all branch unemployment claims and workers compensation claims

• Responsible for fully utilizing recruiting resources (Job Fairs, Internet, Restrac, Professional Organizations, etc.)

• Highly impacted by my ability to develop working relationships with the customer and the operational/sales support.

• Ability to take a team-oriented approach and responsible for complying with Kelly's standard operating procedures

• Maintains and establishes customer relationships through employee placement, quality checks, sales and service calls, is responsible for managing gross profit percentages set forth by the manager.

10/05/2009 – 09/12/2010 Genentech, Inc. (Contract) South San Francisco, CA

1 DNA Way, South San Francisco, CA 94080 650-***-****

Case Manager:

• Provide customer focused reimbursement support to patients, distributors, physicians, and internal sales force.

• Coordinate initiation of therapy with distributor

• Educate, inform, and assist patients and providers to navigate through the reimbursement process.

• Identify barriers to reimbursement

• Continually identify and recommend program efficiencies to the Team Leader to promote high quality of work by Access Solutions/GATCF staff.

• Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require co-pay assistance.

• Established relationships with appropriate stakeholders, coworkers, and clients

• Trained incoming/new hires on the system processes and daily duties

• Coordinate shipping details with physicians to receive a free trial of product

• Successfully integrated with the launch of new products

• Successfully transitioned into role of Regional Case Manager, covering 9 different states.

• Completed training for the reimbursement role on contacting different insurance policies for prior authorization or pre-determination denials

• Completed training for the reimbursement role on processing appeals on behalf of doctor’s offices.

03/30/2008 – 05/08/2009 Kaiser Permanente (Contract) Alameda, CA

1451 Harbor Bay Parkway, Alameda, CA 94502 877-***-****

Defined Benefits Operations Analyst:

• Work with 3rd party vendor (Hewitt Associates LLC) to resolve participant issues based on possible discrepancies in DB plans and benefits data.

• Perform research and analysis on outstanding participant issues that impact data management and/or the on-going data feeds to Hewitt.

• Participate in projects with Hewitt on DB plan changes and administration requests from employee file maintenance systems and the regions.

• Identify opportunities for internal changes that would improve the delivery of DB plan administration services and work within Kaiser Permanente to implement those changes.

• Support the development of a partnering relationship between Hewitt and Kaiser Permanente in delivering DB plan administration services.

• DB Operations Analyst will work closely with staff in the Benefits Practice and the HRSSO Controller’s office to analyze and implement DB plan changes as well as maintain SOX compliance.

• Apply critical thinking skills, HR, and/or payroll knowledge to resolve escalated customer service requests for employee’s seniority dates.

• Mathematically calculated dates for all Northern and Southern employees by using guidelines from different union contracts (i.e. LCNA, 7600, UHW, UNAC, Local 39, ORA, etc..)

• Research and resolve discrepancies in a timely manner.

• Effectively utilize HRIS mainframe and Windows-based tools to input and retrieve data effectively, interpret and apply HR policies, collective bargaining agreements, and laws when responding to a customer’s request

08/26/2007 – 02/29/2008 Spherion Staffing, Inc. (Contract) Oakland, CA

360 22nd Street #535, Oakland, CA 94612 510-***-****

Client Services Supervisor

• Converse with clients to determine client staffing needs and allotted budgeting information

• Responsible for providing high quality talent, ranging from entry level to executive level clerical and light industrial positions, for temporary, temp-to-hire, and direct hire opportunities

• Place appropriately skilled employees on flexible/full time assignments and conduct quality control and arrival calls on all client orders

• Receive, write and process all client orders with complete job description and credit information

• Assign appropriate pay rates for field employees and bill rates for clients within established guidelines

• Perform daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections)

• Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines (Worker’s Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)

• Conduct telemarketing to existing and prospective clients; may also perform outside sales activities

• Maintain communication with established clients to ensure successful business development and to promote client and employee retention

• Identify recruiting needs and participate in the development of outside recruiting sources

• Identify new business opportunities

• Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition

• Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees

• Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary

01/07/2007 – 08/25/2007 Ross Stores, Inc (Contract) Pleasanton, CA

4440 Rosewood Parkway, Pleasanton, CA 94588 925-***-****

Jr. Corporate Recruiter:

• Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectations, etc)

• Create a comprehensive job description based on hiring manager specifications to be used to present to candidates and to post to job boards and internal gateways.

• Responsible for providing high quality talent, ranging from entry level to executive level corporate positions, for temporary, temp-to-hire, and direct hire opportunities

• Work with Sourcing Analyst to develop appropriate sourcing strategies for each role.

• Educate client on the recruiting process and the roles involved in the process

• With use of Enterprise applicant tracking technology and innovative recruiting tools, review and select candidates to move forward from the slate presented by sourcing efforts, determine and instruct next course of action.

• Develop and Manage strong consultative relationships with hiring managers and candidates.

• Solicit and document hiring manager and candidate feedback throughout the interview process.

• Disposition all candidates personally contacted in recruiting cycle (phone screen or higher manager interview).

• Participate in recruitment knowledge sharing and best practices.

• Manage the recruiting process to meet hiring goals through the use of effective resource management and effective use of Enterprise applicant tracking system.

• Consistently meet the performance metrics as defined by the Director of Recruiting.

• Provide reporting and regular status updates to the Director of Recruiting and Hiring Manager as required.

• Solicit referrals from potential talent and internal employees/recent hires.

OTHER WORK HISTORY:

FROM 2001-2006: I worked as an Emergency Veterinarian Technician for various emergency hospitals.

REFERENCES: available upon request

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