Customer Service Manager
Resume:
Anna Monika Brzozowska
Poznan, Poland
*******@*****.***
Objective: Looking for challenging job position as food and beverage director in a prominent hotel or organization to utilize my earlier job experience, educational qualification and skills.
Skills:
• Able to budgeting, planning and controlling the financial needs.
• Quality control and operational efficiency.
• Ability to program design and development.
• Able to take responsibility of profit and loss.
• Excellent communication and writing skills.
• Ability to work in a typical food and beverage atmosphere.
• Proficient with computer literate such as Microsoft word, Microsoft Excel, Power Point and Internet.
• Responsible for other duties as assigned.
Work Experience:
Bar Manager, 2009-2011,
Liverpool Arms Bar, Benidorm, Spain
• Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service.
• Implemented systems for staffing, scheduling, inventory and training.
• Responsible for the development and costing of the food and drink menu.
Food and Beverage Manager, 2002-2008,
Metropolis Country Club, White Plains, NY, USA
• Responsible for planning menu, promotions and events.
• Take all the responsibility for entire operations of catering managers and food and beverage department.
• Maintained appearance and cleanliness of food and beverage equipment, facilities and associates.
• Directed hiring, training and scheduling of food and beverage personnel.
• Responsible for cost controlling for food and beverage department.
• Calculate payroll and sales on weekly basis.
• Inspecting food service facilities.
• Monitored staff to ensure outstanding guest service is being provided to guest.
• Running events for up to 400 covers, including corporate golf days and Societies.
Country Club Trainee, 2002,
Frenchman’s Creek Country Club, Palm Beach, FL, USA
• Assisting Supervisor with his duties.
• Ensure there is sufficient restaurant and kitchen equipment for each service.
• Checking the reservation book.
• Serving customers and workin with other staff in friendly/courteous/helpful/professional manner.
Student Internship,2000-2001
Isle of Eriska Hotel, Oban, Scotland
Completed Front Office, Housekeeping, Food and Beverage Service, Production and Restaurant Operations Internship.
Education:
Bachelor's Degree in Hotel Management,
WSHiG, Poznan, Poland
Languages: Polish (mother tongue), English (fluent), German (proficient), Spanish (basic).
References available upon request.
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