clerical/ Customer Service Data Entry

Madelyn Palacios

Hialeah, Fl *****

Email: ************@*****.***

Telephone: Cell-305-***-****

Summary:

Over 10 years of experience as a customer service Receptionist/Clerical Support. Excellent inter-personal skills and a team player. Take pride in doing a good job and achieving results. Enjoy helping people.

Skills:

Front Desk, Receptionist functions

Hard worker and a team player, works well with peers and superiors

Greeting Customers

Oracle 11i ERP

Light Order Management/order entry

Filing

Ordering Office Supplies

English and Spanish Fluent

Always punctual; excellent attendance record

Microsoft Software (Data Entry)

Career Highlight

Applica Consumer Products, Inc. Miramar, Florida

Customer Service Dept. Receptionist/Data Entry/Clerical 1997-2010

Attended phone calls, concluded the nature of calls and assisted callers to the

proper customer service representative (16 reps) or department

Handled incoming phone calls from customers, salespersons and assisted consumers

Handled up to nine 800 numbers for retailer accounts and consumer assistance

Kept detailed messages from the person called upon, containing name, call timing and business nature

Accepted and distributed messages, faxes and mail to proper departments and customer service representative

Issue call tags for returns to warehouse

Helped customer service representative and manager with office tasks including phone calls, batching mail for postal service, filing and other assorted tasks as needed.

Helped customers service with manual order processing when needed

Filed records, in accordance with company policy

Mail invoices, debits and credits following customers mailing instructions

Process office supplies orders for the department

Maintain supplies for the fax machines, printer and copiers

Epworth Village, Susanne Wesley, Miami, Florida

Switchboard Operator- Part time/Weekends 2002-2006

Front Desk Receptionist

Greeting visitors and provide information

Distributing payroll checks to all employees

Filing

Meyer Sales Services, Miami Florida

Customer Service/Receptionist 1992-1997

Answering phones

Data Entry

Checking invoices and orders

Printing daily reports and distribution

Assisting the public by taking orders

Evans/At Burdines Distribution Center, Miami Florida

Receptionist 1978-1991

Answering heavy phones

Clerical duties.

Shipping all orders to all Burdines Stores

Helped account receivable, accounts payable with problem solving and yearly inventory duties

Education

Miami Dade Community College North -1977

Hialeah High School Graduate-1976

Miami Lakes Technical School- Clerical and Secretarial Courses-1979-1980

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Reply |Madelyn Palacios

show details Mar 15

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On Tue, Mar 8, 2011 at 8:07 AM, Madelyn Palacios <************@*****.***> wrote:

Madelyn Palacios

Hialeah, Fl 33012

Email: ************@*****.***

Telephone: Cell-305-***-**** or Home-305-***-****

RECEPTIONIST/CLERICAL-CUSTOMER SERVICE

Summary:

Over 10 years of experience as a customer service Receptionist/Clerical Support. Excellent inter-personal skills and a team player. Take pride in doing a good job and achieving results. Enjoy helping people.

Skills:

Front Desk, Receptionist functions

Hard worker and a team player, works well with peers and superiors

Greeting Customers

Oracle 11i ERP

Light Order Management/order entry

Filing

Ordering Office Supplies

English and Spanish Fluent

Always punctual; excellent attendance record

Microsoft Software (Data Entry)

Career Highlight

Applica Consumer Products, Inc. Miramar, Florida

Customer Service Dept. Receptionist/Data Entry/Clerical 1997-2010

Attended phone calls, concluded the nature of calls and assisted callers to the

proper customer service representative (16 reps) or department

Handled incoming phone calls from customers, salespersons and assisted consumers

Handled up to nine 800 numbers for retailer accounts and consumer assistance

Kept detailed messages from the person called upon, containing name, call timing and business nature

Accepted and distributed messages, faxes and mail to proper departments and customer service representative

Issue call tags for returns to warehouse

Helped customer service representative and manager with office tasks including phone calls, batching mail for postal service, filing and other assorted tasks as needed.

Helped customers service with manual order processing when needed

Filed records, in accordance with company policy

Mail invoices, debits and credits following customers mailing instructions

Process office supplies orders for the department

Maintain supplies for the fax machines, printer and copiers

Epworth Village, Susanne Wesley, Miami, Florida

Switchboard Operator- Part time/Weekends 2002-2006

Front Desk Receptionist

Greeting visitors and provide information

Distributing payroll checks to all employees

Filing

Meyer Sales Services, Miami Florida

Customer Service/Receptionist 1992-1997

Answering phones

Data Entry

Checking invoices and orders

Printing daily reports and distribution

Assisting the public by taking orders

Evans/At Burdines Distribution Center, Miami Florida

Receptionist 1978-1991

Answering heavy phones

Clerical duties.

Shipping all orders to all Burdines Stores

Helped account receivable, accounts payable with problem solving and yearly inventory duties

Education

Miami Dade Community College North -1977

Hialeah High School Graduate-1976

Miami Lakes Technical School- Clerical and Secretarial Courses-1979-1980

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