Marketing Human Resources
Resume:
Carrie R. Dunkley
********@**********.***
QUALIFICATIONS
• Proven experience in developing new business to meet territory and census goals.
• Responsible for developing and implementing programs to raise company and service awareness.
• Event planning for representation at tradeshows and local health fairs/events.
• Excellent networking and marketing skills.
• Tracked, reported, and met marketing goals set by self and management.
• Identified opportunities for formal and contractual relationships with physicians, payers, and organizations.
• Creative and self-motivated.
• Effective written and verbal communication skills.
• Ability to work independently.
• Highly organized, dependable, and able to multi-task.
• Ethical and respectful.
• Organized and technologically literate.
EMPLOYMENT HISTORY
Baywood Home Care Director of Community Relations
6465 Wayzata Blvd., Ste. 150 763-***-****
Minneapolis, MN 55422 July 2011-January 2012
Designed and coordinated marketing/advertising campaigns; worked closely with owner to coordinate internal and external communications to include all media; coordinated all community relations activities to include sponsorships at various programs/events/expos; represented Baywood in various community activities and/or organizations. Built trust in the healthcare community while growing referral base. Owner eliminated position to allocate funds into print advertising campaign.
Saint Jude Hospice Hospice Liaison
7200 Hudson Blvd., Ste. 230 651-***-****
Oakdale, MN 55128 November 2009-May 2011
Built relationships with healthcare professionals with the intent to gain referrals and expose hospice program. Educate the community, professionals and families on the Hospice Medicare benefit. Develop market action plan promoting census growth, community recognition and increased referrals. Track referral trends, monitor market development and identify key target marketing opportunities. Plan and organize marketing events/expos. I continually maintained a strong commitment to develop positive and productive working relationships with all customers and internal staff. Successfully managed sales/administrative time to achieve goals. Attended internal and external meetings and provided support to new liaisons.
American River Care Center Temporary Director of Marketing & Admissions
3900 Garfield Ave 916-***-****
Sacramento, CA 95608 June 2009-October 2009
Managed accounts with insurers, community organizations, and hospitals and their providers. Developed and executed strategies to maximize admissions of residents requiring a sub-acute level of care including regular contact with potential referral sources including hospitals, physicians, insurers, case management companies and health care agencies. Conducted admission screening of potential residents to determine level of care, services required, and equipment needs. Coordinate clinical and financial approval process and admissions with appropriate departments and staff. Managed marketing for care center.
Fremont Medical Center Temporary Executive Secretary for Hospital Administrator
and Vice President of Human Resources
970 Plumas Street 530-***-****
Yuba City, CA 95991 March 2009-June 2009
Performed executive secretarial functions to include typing and/or word processing, coordination of the Administrators’ calendar and the appropriate disposition of inquiries, complaints and requests. Completed related work as required to relieve the Sr. Executive of details which do not require their personal attention by the use of discretion, tact and comprehensive knowledge of departmental procedures and policies. Perform stenographic duties involving highly important and confidential subject matter, which often includes medical terminology. Compile data for reports, statistics, financial records, etc., at the direction of the Sr. Executives.
Heartland Hospice Admissions/Account Liaison
2005 De La Cruz Boulevard 408-***-****
Santa Clara, California 95050 July 2008 – January 2009
Received and processed referrals. Contacted families to educate and determine needs for hospice. Served as communication liaison between internal departments, third party payers, patients, and billing for initial financial arrangements. Strong sales, marketing, and administrative abilities. Monitored census and admissions to ensure accuracy, maintain error ratio at or below acceptable standards.
Sutter North Hospice & Home Healthcare Volunteer Coordinator & Community Relations
826 Fourth Street 530-***-****
Marysville, California 95901 September 2006 – July 2008
Developed and implemented successful volunteer program. Liaison to the community with frequent contact with volunteers, physicians, public, and referral sources for the purpose of education, volunteer coordination and recruitment. Served as a liaison for collaboration of care and coordinates community events, including the hospice memorial. Managed a team of 30+volunteers for the hospice volunteer program including re-cruitment, training, monthly in-services and retention. Published articles for hospice and home health departments for both newspaper and company newsletter. Experience with recording of radio and television spots for education and event promotion.
University of Phoenix Student Services
17849 16th Street 530-***-****
Beale AFB, California 95903 November 2004 – September 2006
Provided assistance to students regarding their classes, degree completion requirements, and financial issues in a timely to ensure students success.
EDUCATION
1991 Graduated Hopkins High School, Hopkins, MN
1997-1999 Associates Degree in Liberal Arts, Phoenix College, Phoenix, AZ
2006- Present Senior, Bachelor of Health Administration, LTC, University of Phoenix
Volunteer Work
2003-2009 MADD, Sacramento - Corporate Event Chair
2009-2012 Metropolitan Area Agency on Aging, St. Paul, MN
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