Manager Customer Service
Resume:
Angelique Frazier
Lawrenceville,Ga 30046
Telephone 678-***-****
Email ********@*****.***
Summary of Qualifications
* ***** ** *********** ********** in retail sales and customer service; customer service focused professional, trouble shooter/problem solver, excellent written & oral communication skills; Superior listening skill, ability to multi-task, 5 years of progressive supervisory experience, superior analytical abilities, Proven leadership, Top sales associate. 2 years of administrative assistant duties, volunteer at local pediatrician office (Part-time).
EXPERIENCE
March 2011-January 2012 Winder, Ga Cato
Assistant Manager
Customer service, loss prevention, opening and closing registers, keeping up the daily, weekly, monthly, and yearly goals. Assisting customers in making shopping decisions, stock, inventory, managing shifts of up to 2 employees, and running the store alone.
November 2009-November 2010 Alpharetta, Ga STAQ
Personal Assistant
Set appointments, pay bills, shop, file mail, pick up children from school, drive to appointments, organize file drawers, take all calls during the day
November 2007- June 2009 Wet Seal Huntsville, Al
Store Manager
Greet customers, open and close cash registers at the beginning and end of the day. Responsible for daily cash receipts.
Answer multi-line telephones, maintained cleanliness of store, assist customers with purchasing decisions, Resolved customer issues
Take care of daily operation of store. Manage shifts (5-6 employees), created schedules for employees, counseled employees, approved vacations/sick leave. Conduct new employee orientation and training. Attend corporate training and train store employees on new procedures.
Continually evaluate and react to performance issues and actively recruit hourly candidates.
Create merchandise display, shipping and receiving, inventory control, loss prevention
Ensure appropriate merchandise stock levels, ensuring selling floor is adequately stocked
Ensure compliance will all policies and procedures through regular store management and staff meetings, store walk-through and audits,
July 2005-November 2007 The Green Room Huntsville, AL
Administrative Assistant (Part-time)
Provide office support to owner and managers
Assist with creating schedules for staff
Maintain both bar and kitchen inventory, order office supplies, maintain vendor list
Process vendor payment
Assist with payroll
Manage and update activity calendar
Receive code and send invoices to AP for processing; review monthly budget reports from finance to ensure that charges are appropriate
Provide consistent phone coverage, prioritize and distribute correspondence, coordinate and schedule all internal and external meetings
Maintain and update supervisor's daily calendar.
Open, review, route, and disseminate interoffice and external mail, respond to employment verifications, according to policy, disseminate resumes to the appropriate hiring manager.
Establish and maintain records and files.
February 2005- November 2005 Wet Seal Huntsville, AL
Assistant Manager
Greet customers, open and close cash registers at the beginning and end of the day. Responsible for daily cash receipts.
Answer multi-line telephones, maintained cleanliness of store, assist customers with purchasing decisions, Resolved customer issues
Assisted Manager with daily operation of store. Managed shifts (5-6 employees), created schedules for employees, counseled employees, approved vacations/sick leave. Conducted new employee orientation and training. Attend corporate training and train store employees on new procedures.
Continually evaluate and react to performance issues and actively recruit hourly candidates.
Create merchandise display, shipping and receiving, inventory control, loss prevention
Ensure appropriate merchandise stock levels, ensuring selling floor is adequately stocked
Ensure compliance will all policies and procedures through regular store management and staff meetings, store walk-through and audits,
December 2002 February 2005 Rave Huntsville, AL
Assistant Manager/Sr. Sales Associate
Greet customers, open and close cash registers at the beginning and end of the day. Responsible for daily cash receipts.
Answer multi-line telephones, maintained cleanliness of store, assist customers with purchasing decisions, Resolved customer issues
Assisted Manager with daily operation of store. Managed shifts (5-6 employees), created schedules for employees, counseled employees, approved vacations/sick leave. Conducted new employee orientation and training. Attend corporate training and train store employees on new procedures.
Actively recruit hourly candidates.
Shipping and receiving, inventory control, loss prevention
Ensure appropriate merchandise stock levels, ensuring selling floor is adequately stocked
Ensure compliance will all policies and procedures through regular store management and staff meetings, store walk-through and audits
August 2002 December 2002 Aeropostale Birmingham, AL
Sales Associate
Greeted customers, opened and closed cash registers at the beginning and end of shift. Responsible for cash receipts during shift.
Answered telephones, stocked the sales floor, maintained cleanliness of store, assisted customers with purchasing decisions, assisted manager and assistant manager with daily operation of store, loss prevention
June 2001- August 2002 G&G Inc (Rave Stores) Huntsville, AL
Sr. Sales Associate
Greeted customers, assisted customers with purchasing decisions,
maintained inventory in stock room, maintained inventory on sales floor, maintained cleanliness of store,
Answered telephones, opened and closed cash registers at the beginning and end of the day. Responsible for cash receipts during shift.
Assisted manager with scheduling, trained new associates
Shipping & receiving, loss prevention
February 2001-April 2001 Bennigans Huntsville, AL
Hostess
Greeting and seating customers, clearing tables, taking reservations and assisting waitresses with serving large orders
EDUCATION
August 1999 ? 2002 J.O. Johnson High School Huntsville, AL
Diploma
August 2002-May2004 UAB Birmingham, AL
Major: Psychology
June 2004 - August 2006 Calhoun Community College Huntsville, AL
REFERENCES AVAILABLE UPON REQUEST
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