Customer Service Representative

Chandra R Hooks

Cell 770-***-****

Email: ***************@*****.***

Well – trained, professional seeks challenging position in the insurance industry; Assistant with strong management, Data Entry, and Customer Service background.

EXPERIENCE

Assurant, Duluth GA

Insurance Processor – Property (2010-present/temporary)

• Audit and make payments on renewal/new business mortgage policy.

• Contact agent, insured’s, and third party companies for additional policy information to updates new business loans and renewals.

• Verify all data input and accurately enter data into operating systems.

Arch Insurance Group, Alpharetta GA

Clearance Analyst – P&C (2007-2010)

• Enter payroll and location into operating systems to accurately rate the premium.

• Enter account information to begin the Accord application such as the name, address, FEIN, agency, effective date, and the loss control zone.

• File various documents.

• Accurately enter the new business while working in a production environment.

• Contact Broker for additional information in completion of application.

• Clear/Decline incoming submission

Kaiser Permanente, Atlanta GA

Inbound Customer Service Representative-(2005-2007)

• Accurately answer inbound calls and respond to customers inquiries.

• Resolve members’, and provider’s questions; escalate priority issues.

• Analyzes, and research member s’ policy to ensure no rework or follow-up issues.

• Route calls to appropriate resource.

• Analyze claims to determine primary or secondary liability and recognize when additional information is needed.

• Update and enter members’ information.

Cigna Healthcare (Intracorp), Norcross GA

Claims Processor III – Medical Only (2000-2005)

• Responsible for accurately entering medical information from HCFA, UB92 and UB04 in operating system while working in production environment.

• Index incoming record verifying correct ICD-9, CPT coding per injury. Contact physician for additional question and resolve issues via telephone.

• Verify that all claims are recorded and keyed correctly and patient identifications are applied accurate.

Skills

Medical Terminology, Microsoft Office Suites, IDX, Bill Review, Facets Systems, Maces, Pyramid System, AS400, Fidelity-Alltel, Smart flow, MortgageServ (mortgagees), I-Claims, Image Right, and Arch Link software. File, copy, scan, and fax documents.

TYPING SKILLS

50wpm, 10key skills (12,000 keystrokes)

EDUCATION

Colorado Technical University

Associates Degree

• Accounting

• BLS certification

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