Manager Customer Service

Franchesca Ramos

**** ********** ***, *********, **. 37909

Cell #: 865-***-****, ******************@*******.***

PROFILE

• Experienced administrative and legal assistant

• Background in human resources, payroll, records, and recruiting

• Self-starter with strong organization and communication skills

• Personable, friendly, and loyal team player who is able to relate with clients

• Knowledge of MS Word, Excel, PowerPoint, Windows

• Proficient in the Spanish language

EXPERIENCE Legal Assistant (2006-Present)

Dale L. Buchanan & Associates, Knoxville, TN

Legal assistant to a law firm specializing in social security claims.

• Prepared legal documents which included medical evidence for attorneys prior to hearings

• Work closely with clients to ensure satisfaction of services

• File online appeals for claimants

• Examine employee files to answer any inquires from authorized persons

• Ensured that pleading deadlines were met and documents were filed in a timely manner

• Provided administrative assistance, greeted clients, and answered telephones

• When needed provided client intake interviews

Office Manager, (2004 – 2006)

GLC, Inc., Knoxville, TN

• Managed office operations for a branch office

• Interview, hired, scheduled personnel upon clients request

• Received and resolved customer complaints

• Conducted interviews of potential candidates to determine their capability, suitability, and experience

• Selected the most qualified and capable candidates to meet client needs

• Develop and manage client relationships to ensure their needs are met and exceeded

• Maintain excellent working relationships with employees to ensure expectations were met

Assistant Manager, (2002-2003)

D&C General Store, Gatlinburg, TN

• Opened and closed store as manager on duty

• Authority to make managerial type decisions

• Ensured cash office ran smoothly, kept track of transactions and kept files organized

• Handled customer complaints

• Trained new hires on the register

Administrative Assistant, (2000-2002)

Randstad, Columbia, TN.

• Greeted customers and answered five-line telephone, directing calls to their appropriate parties

• Performed data entry software

• Sent faxes, made copies, and performed other office duties

• Updated and filed new recruit information

Senior Customer Service Associate, (1999-2000)

Movie Gallery, Pulaski, TN.

Dean’s Assistant, (1998-1999)

O’More College of Design,

EDUCATION

• Criminal Justice 2009-2010, Strayer University, Knoxville, TN

• Psychology 2002, Walter State Community College, Sevierville TN.

• Biology 2000-2001, Martin Methodist College, Pulaski, TN.

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