Customer Service Representative
Resume:
Renine D. Lumpkin
Baton Rouge La, 70814
********@*****.***
Objective: Seeking a customer service position that will enable me to use my
various organizational abilities, great computer knowledge, and data entry
skill's in the business industry.
Education
Jeanerette High School
Jeanerette La, 70544
1996-1999
Camelot College
Baton Rouge La, 70805
Major: Cosmetology
1999-2000
Bob Brook's School Of Real Estate & Insurance
Baton Rouge La, 70815
Major: Property & Casualty / Life & Health
2001-2001
Employment
Advance America, Cash Advance Centers, Inc.
Baton Rouge La
Employed: Nov06-Present
Position: Loan Collection Specialist
Duties: Processing applications for loans, Collecting payments from customers and from Bank Accounts, ACH customers checks, Manually depositing customers checks Calling customers bank to verify that money was available, Calling customers due to past due accounts, Balanced money draw 3 times a day, Faxed, Filed, Scanned, Prepared daily deposits and Conducted held check audits.
J&J Exterminating
Baton Rouge La
Employed:November2003-November 2006
Position: Collection Specialist
Duties:- Initiates call to customers, employers, and companies on account balances in order to set up necessary payment processes on delinquent accounts. Indentifies, coordinates and collects past due balances from customers. Documents all communication and information gathered from patient, insurance company or authorized parties. Completes written correspondence.
-Identifies and refers accounts for bad debt write-off to outside collection agency.
Allstate Insurance Co.
Baton Rouge La 70814
Employed:July2000-November 2003
Position: Customer Service Representative
Duties: Directing calls to appropriate ext.,Prepared daily deposits, Post payments to accounts, Retrieved info from the Department Of Motor Vehicles, Faxed, Filed, Scanned legal documents and Made corrections to customers policies.
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