Customer Service Administrative Assistant
Resume:
Recommendation Letter for Keyonna Rhone:
It is with great pleasure that I am writing this letter in support of Keyonna Rhone for a position at your company. Keyonna has been an employee at Alliance Compressors for several months. She possesses excellent attention to detail and is extremely helpful with problem solving and resourcefulness. The work she produces is always on time and accurate. Ms. Rhone, demonstrates great customer service and communication skills when management and employees approach her with logistical, administrative and training concerns.
Keyonna is a valuable part of our team and I am sure she will add immediate value to your team. I highly recommend her to any organization that is seeking a qualified, hard working and trustworthy employee.
If I can be of further assistance, please contact me at 318-***-****. Thank you for considering such a great person to work for your company.
Respectfully submitted,
Terri Marshall
Supervisor
KEYONNA RHONE
515 E. Palm Valley Blvd. Round Rock, TX 78664 512-***-**** 512-***-**** *********@*******.***
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Keyonna Rhone
515 E. Palm Valley Boulevard
Round Rock, TX 78664
Contact: 512-***-****/ 512-***-****
To Whom It May Concern:
I am writing in response to your opening. It would be a pleasure to meet with you so that I might demonstrate how my abilities fit your needs precisely.
As you’ll see from the enclosed resume, I am proficient in a variety of computer software programs. I am experienced in handling general office duties and interacting cordially and courteously with clientele.
My demeanor and appearance are totally professional. In a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism. I am a self starter who thrives on excellence. I am completely trustworthy with impeccable character.
If you will contact me at 512-***-**** or 512-***-****, we can schedule an appointment in a more personal setting.
Sincerely,
Keyonna S. Rhone
Enclosure
KEYONNA RHONE
515 E. Palm Valley Blvd. Round Rock, TX, 78664 512-***-**** 512-***-**** *********@*******.***
CHARACTERISTICS
COMMITMENT | DEPENDABLE | ENTHUSIASTIC| SELF-MOTIVATED | INTEGRITY| EXCELLENT DIPLOMATIC SKILLS| TEACHABLE
OBJECTIVE
Seeking a position that allows me to contribute to your company as a firm worker, with a broad base of experience related to office administration, computer operations and customer service.
AREAS OF EXPERTISE
Microsoft Word Mergers
Microsoft Excel Microsoft PowerPoint
Windows Internet
Data Entry
PROFESSIONAL AND WORK EXPERIENCE
Senior Clerk, The Zenith Insurance Company – Austin, TX October 11 – February 12
• Issued Manual Medical Payments, Prescriptions Reimbursement and Expense Payment checks to injured workers
• Printed and distributed Enterprise Reports on a daily, weekly and monthly basis
• Completion of DWC form processing to Division of Worker’s Compensation for Record Checks for prior compensation sustained by injured worker
• Mailed contact letters to injured worker and employer
• Completed DWC mail processing
• Completed BRC (Benefit Review Conference), CCH (Contested Case Hearing), ACH processing and Peer Review
• Provided telephonic customer support as part of the customer service team, fielding questions from injured workers, providers, employers and agents
• Completed set diaries according to their imposed deadlines.
Executive Administrative Assistant, St. David's South Austin Medical Center – Austin, TX
May 11 September 11
• Filed, collated, printed and distributed reports for meetings
• Reported complaints to Patient Liaison Representative in a timely manner
• Handled complaints in a diplomatic fashion
HR Administrator, Alliance Compressors, LLC – Natchitoches, LA Oct 10 – March 11
• Key player in recruiting and hiring equation: from processing applications to conducting hiring interviews for production workers
• Received, analyzed and entered EEO/AAP tracking for HR
• Managed the return to work schedule for nearly 150 employees on furlough
• Administered payroll checks for over 500 employees
Receptionist, J.K.S. Pediatrics, LLC – Natchitoches, LA Oct 09 – June 10
• Managed Multi-faceted operation, including scheduling, information security, filing and records
• Routinely interfaced daily with customers regarding company logistics and services
• Scheduling appointments for busy office averaging over 50 appointments weekly
Data Processor, National Homecare Services, LLC – Natchitoches, LA Mar 05 – Feb 08
• Input patients confidential information into State Healthcare system
• Filed, collated, printed and distributed reports for meetings
• Produced census reports on a weekly basis
Crisis Worker I, Haven House, Inc. – Hammond, IN Feb 03-May 03
• Advised and aided women and children who were victims of domestic violence
• Responsible for 24 hour crisis hotline- conducted crisis situations; provided intake, case file management, and short-term counseling
EDUCATION
Northwestern State University, Associates Degree of General Studies, 2004, Natchitoches, LA
Over 140 hours received at Northwestern State University, Natchitoches, LA
Calvin High School, Diploma, 1998, Calvin, LA
PROGRAMS EFFICIENT
• Medi-Notes (JKS Pediatrics)
• EZ Appointments (JKS Pediatrics)
• Prompt 8 (National Homecare Services)
• HRDE, Outlook, Word, Excel (Alliance Compressors, LLC)
• Zeus and Athena (The Zenith Insurance Company)
***REFRENCES CAN BE FOUND ON THE FOLLOWING PAGE***
TRUSTWORTHY REFERENCES:
LATASHA LEWIS, LPN
NATCHITOCHES, LA
318. 332. 1300
**************@*****.***
MIKE TAPP, DIRECTOR OF HR
NATCHITOCHES, LA
318. 356. 4500
****.****@*******.***
ARSHARDAE JOHNSON, SOCIAL WORKER
NATCHITOCHES, LA
318. 609. 3502
*****************@*****.***
TONY JOHNSON, FACILITY DIRECTOR
NATCHITOCHES, LA
318. 356. 4500
****.*******@*******.***
TERRI MARSHALL, HR GENERALIST
DALLAS, TX
318. 663. 7819
NO EMAIL ADDRESS AVAILABLE
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