Customer Service Manager
Resume:
Cindy Duong
Pearland, TX **584
********@*****.***
Objective
To secure an excellent opportunity in a well-established organization to utilize my experiences and skill sets in a team environment
Experience
Fulcrum Power Services
Advanced Transactions Analyst Houston, TX
April 2011- Present
• Performs all functions pertaining to EDI transactions or ERCOT for a multi-brand company such as Amigo Energy, Tara Energy, Tara Energy Resources, and Smart Prepaid Electric
• Proficient in ERCOT TML, Marketrak, Isigma, TDSP CRIPS
• Manage market participant related issues in ERCOT Marketrak system.
• Performs and maintains necessary functions related to Inadvertent Switch (IAS) and Day to Day processes in Marketrak for all brands and other Market Participants
• Processes and resolves enrollment and transactions utilizing ERCOT Texas Set 4.0
• Process market rejections and service request
• Maintain orderly files to support research and compliance
• Provide support for Sales, Customer Service, Billing and Accounts Receivable departments
• Process and respond to internal service requests regarding customer inquiries and customer account status.
• Handles customer-related escalation issues by expediting and following protocols involving transactions and communications with all Market Paticipants
• Handles all disputes relating to billing and meter issues via Marketrak
• Proficient in communicating with all Texas market Transmission and Distribution Service Providers
Wells Fargo
Bank Teller Houston, TX
August 2008- April 2011
• Maintain working cash at beginning of shift and balance cash drawer and vault.
• Provide excellent customer service and promptly identify customers’ needs and actively promote financial products and services. Initiate and open new accounts
• Identify customers, validate and cash checks and process cash withdrawals
• Accept cash and cheques for deposit and check accuracy of deposit slip
• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
• Perform services for customers such as ordering bank cards and checks
• Record all transactions promptly, accurately and in compliance with bank procedures
• Balance currency, cash and checks in cash drawer at end of each shift
• Answer inquiries regarding checking and savings accounts and other bank related products in person and over phone
• Resolve issues and problems with customer's accounts
• Contributed to a positive work environment through teamwork and communication
• Promptly process consumer and business transactions accurately and efficiently while compliance with proper procedures and protocols
Titan Seafood
Bookkeeper/Office Manager Port Arthur, TX
April 2008- August 2009
• Efficiently input Quick-book entries daily
• Processed customers' order as needed
• Collected funds from customers for account receivable
• Accurately calculated timesheets for employees and processed payroll
• Processed invoices accordingly to schedule to maintain accounts payable
• Maintained staffing schedule and office
• Contributed to a positive work environment through teamwork and communication
BBVA Compass (formerly- Texas State Bank)
Bank Teller Port Arthur, TX
October 2003- June 2008
• Provide excellent customer service quality by answering or referring financial questions to correct supervisory staff
• Process customer deposits, withdrawals, and monetary transactions.
• Handled vault, safe-deposit, ATM and night-drop activities.
• Maintain and balance cash drawer
Education
Bachelors of Business Administration (B.B.A)
Lamar University
Skill Sets
• Solid experience in retail banking and excellent understanding of banking services and products
• Knowledge in standards and local banking practice. Adaptable and self-motivated in a fast moving environment
• Excellent Communication skills
• 8+ plus years of retail banking experience
• Proficient in MS Office Suites and MS. Outlook
• Quicken and QuickBooks
• 10-key calculator
• Excellent Customer Service
References Available Upon Request
Contact this candidate