Administrative Assistant Customer Service
Resume:
Januari Brown
Hainesport, NJ 08036
*********@*****.***
Career Overview
Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Skilled Highlights
Report development Self-starter
Problem resolution Administrative support
Microsoft Office skills Administrative operations
Meet deadlines Schedule management
Core Accomplishments
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
Administrative Assistant
5/2008-8/2008
Autism Speaks
Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Administrative Assistant /Title Searcher
2/2006-1/2007
Weichert Title Agency
Assisted Chief of Operations and Vice President of Productions by contacting county searchers for information on easements, liens, and other issues that may affect title.
Constant communication with Real Estate Attorneys and Regional Account Executives to insure our nearly 11,000 clients have clear title to proceed with real estate closings.
Reviewed deeds, mortgages, and other title issues with Senior Title Examiners to insure clear title.
Education
1/2010-present Burlington Community College -Mt. Laurel, NJ
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