Customer Service Sales

Malcolm Stevens

______________________________________________

*** ******* ***** *****************@*****.*** 678-***-****

Marietta 404-***-****

GA 30076

______________________________________________________________________________ OBJECTIVE :

Seeking a position in Customer Services Representation or New Business Development where I may use my knowledge, skills and abilities to exceed the organizational goals while

enhancing my teams’ value & production.

WORK HISTORY:

Merit Marketing Group Marietta,GA June 2010 -2012 March Inside Sales Representative (Contract)

B2B calls for sales and service to small medical offices for customer relations software management programs. Researched and sourced small to mid-sized medical offices to begin software sales cycle. Number oneproducer of database sourcing and appointment setting for first and second quarter 2011.

Paychex Inc. Kennesaw, GA Aug. 2007 - May 2010

Communications Coordinator

Responsible to address and field all B2B inquires relating to services, products and troubleshooting matters. Wrote a departmental initiative to improve client communications and service. Promoted to Communications coordinator from distribution associate 06/08.

As distribution associate: managed assigned client/territory for payroll,

compensation, benefits & general HR information packaging and shipping.

Digacom Call Center Marietta, GA Sept. 2006 - June 2007

Customer Service Representative

Handled inbound and outbound calls for existing product sales and new

product inquiries. Utilized competitive product tactics for gaining new

customers and called non-active customer base for additional sales.

T Mobile Atlanta, GA Jan 2005 -Aug 2006

Customer Service Representative

Responsible to inform retail customers on brands and service plans related

to cellular products. Evaluated competitive products to attract customer

conversion plans. Also worked with small businesses to establish multiple

plan products and services for volume sales/accounts.

Computer Skills: All MS Word: Word, Excel, Power Point & Outlook. Highly internet Operative

Education:ITT Technical College: Bus. Administration 2012 (Associates Degree)

Campbell High School: General Education Studies 2005

* References gladly furnished upon request*

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