Customer Service Manager

Robert Anderson Jr

** ******* ** *******, ** **212 716-***-****/716-***-**** ************@*****.***

Objective

I am a dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. I am very motivated person with over 3 years retail experience and a background in warehousing labor for over 2 years, I am a very flexible and easy to cross train worker. I am open to salary, My Ideal salary would be atleast $22,000 a year.

Work Experience

2012-Present

Salary: 8.50/Hr

Harmac Medical Products, Buffalo NY

Materials Handler

I Pick/Pull products from the warehouse and count, weigh,and make sure the parts stay clean before going into the production room. Even thought i work on the warehouse side

this is still a very clean area of the building. Where i work i must also wear a hairnet and a beard cover if necessary. You must be very accurate to keep employment in this position.

2012 - 2010

Salary: $9.50/Hr

Family Dollar Stores, Buffalo, NY

Assistant manager

Here i earned management trust by serving as key holder, responsibly opening and closing store. In a fast paced environment greeting customers coming in as well as leaving the store is essential part of being in management. Many times i have recommended, selected and helped locate and obtain out-of-stock product based on customer requests. I learn quickly i became a assistant manager within a year.

2009 - 2010

Salary: 8.50/Hr

SPS and Adecco, Buffalo, NY

Warehouse/assembly

Temporary agency work which help me gain needed experience in warehouse/manufacturing and assembly (medical) as well as dirty clothes sorter that were needed to be clean sent from various hospitals.

2009 - 2009

Salary: $8.75/Hr

Price-Rite Grocery, Buffalo, NY

Overnight Stock/Freight

While working here i gained much needed experience doing overnight work. Nightly quotas were met often also I, trained new employees by providing knowledge of specific store tasks and policies. This at the time was a 1.5 million dollar a week company and we overnight were the backbone that drove the sales.

2008 - 2008

Salary: $8.00/Hr

Pay To Park, Buffalo, NY

Cashier/Customer Service

Very fast paced job, but an event-driven one. I would direct cars where to park for big events in places such as Shea's Performing Arts Center for plays. Keep track of illegal cars parked in my designated lot and give out tickets to those cars.

2006 - 2008

Salary: $6.10 Plus Tips /Hr

Delta Sonic Car Wash, Buffalo, NY

Delta Tech

Customer service as well as satisfaction was key here. I was responsible for the complete cleaning of the interior of the car which includes: Seat and carpet shampoos, Leather and vinyl/dashboard cleaning, waxes and engine cleaning. Very customer oriented job where you must do your best at all times as the customer watches you clean their car.

Skills

Basic computer skills (Microsoft word and excel) Advanced Proficienty (2 Years)

Cash Management of deposits up to $10,000

Able to lift 50 of more pounds

Shipping and receiving/Use of PDT Gun

Customer service oriented

Pick and Pack/Assembly/Warehouse

Supervised three or more employees

Multi-tasking/ Power pallet jack use

Knowledge of hand tools/Order selecting

Blue Print and Invoice reading/Inventory and cycle counting

Accomplishments

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Used operational knowledge of systems, parts and components to solve problems that arose during assembly.

Consistently met production and schedule levels.

Used item numbers to properly stock warehouse. Loaded and unloaded pieces into boxes for shipment. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Compiled inventory lists and worked with vendors for product pricing and special orders.

Education

2010 - Present

Erie Community College, Buffalo, NY

A.A in Liberal Arts and Social Science

2003 - 2007

Hutch Tech High School, Buffalo, NY

High School Diploma in Engineering Technology

Learned AUTOCAD as well as blueprint reading and how to letter

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