Customer Service Sales
Resume:
LOIS M.HEALY
Fort Myers, FL 33907
239-***-**** phone
**********@*******.***
An accomplished Business Professional with a diverse background primarily in Business Administration and Finance. A seasoned team player who plays well with others, and has an expansive range of knowledge in voluminous array of disciplines including nonprofit management, fund raising and grant writing.
EXPERIENCE
Fifth Third Bank- Mediations Specialist/Default Resolution (Position was eliminated due to Mediation Program in Florida being shut down) 6/2011- 2/2012
•Prepare documents for mediation, work with specialists to insure they have everything necessary for a workout, for the best possible outcome
•Work with clients collecting their financial documents for a possible workout
•Study Guidelines for changes with all Investors, and inform clients of what is expected of them for each workout solution
•Work with the SAI Guideline Team to insure loans remain within timeline and determine what the issues are to come to a resolution.
•Proficient in guidelines, for HAMP, Standard Modifications, HAFA, Short Sales, FHA, VA, and MBS Pooled loans.
Tampa Bay CDC(Non Profit)- Senior Counselor Lee/Charlotte County Office
(Tampa Bay CDC Closed their Ft. Myers Office in February 2011) 9/2010- 2/2011
• Accountable for overseeing all Counseling and Educational Programs to include:
• Foreclosure Prevention Counseling
• Credit Counseling
• Budget & Debt Counseling
• Homeownership Counseling (Post & Pre)
• Bankruptcy Counseling
• Mediation Counseling
• In charge of all PSA's Media events & arranging all public forum
In Charge of Grant Writing & Fund Raising for the local office as well as Volunteer Recruitment.
The Housing Corp (Non-Profit), Lee, Collier, Charlotte & Hendry Counties
Director of Counseling and Educational Programs (The Housing Corp closed their doors in Sept 2010) 11/2009-09/2010
• Responsible for overseeing all Counseling and Educational Programs to include:
• Foreclosure Prevention Counseling
• Credit Counseling
• Budget & Debt Counseling
• Homeownership Counseling (Post & Pre)
• Bankruptcy Counseling
• Reverse Mortgage Counseling
In Charge of all PSA's Media events & arranging all public forums, established a Facebook & Twitter account for the nonprofit. In Charge of Grant Writing & Fund Raising for the local office as well as Volunteer Recruitment.
Branch Banking & Trust Inc, Lee, Collier, Charlotte & Hendry Counties
CRA Mortgage Banker 9/2008-12/2009
• Responsible for finding new avenues to sell mortgages to both the affordable and custom home market.
• Accountable for being the liaison between the Real Estate Companies, Builders and their clients.
• Responsible for all media relations, PR & events that involved the public and the affordable housing and custom home market.
• Accountable for attending all Affordable Housing Committee meetings in Lee County, for the purpose of reporting back to the bank any new issues or programs.
• Responsible for credit counseling and explanation of credit reports with clients, giving them advice on how to fix their credit and be able to own their own home.
• Affordable Loan Products included but were not limited to: FHA, VA, FL BOND, LEE COUNTY BOND, S.H.I.P.
Mercantile Bank/Huntington Mortgage Group, Lee, Collier, Charlotte & Hendry Counties (Mercantile Bank bought Huntington Mortgage Group in 2005)
CRA Loan Officer/MSR 12/2001-06/2009
• Responsible for finding new avenues to sell mortgages to both the affordable and custom home market.
• Accountable for being the liaison between the Real Estate Companies, Builders and their clients.
• Responsible for all media relations, PR & events that involved the public and the affordable housing and custom home market.
• Accountable for attending all Affordable Housing Committee meetings in Lee County, for the purpose of reporting back to the bank any new issues or programs.
• Responsible for credit counseling and explanation of credit reports with clients, giving them advice on how to fix their credit and be able to own their own home.
Affordable Loan Products included but were not limited to: FHA, VA, FL BOND, LEE COUNTY BOND, S.H.I.P.
CC&D Systems Tampa, FL. 1/2000- 12/2001
International Sales Executive/Casino Sales
• Accountable for maintaining and developing clientele in the Caribbean Islands, Bahamas, The Dominican Republic and in the state of Florida.
• Created new and exciting marketing ideas to promote new product sales to existing and new clientele.
The News-Press Fort Myers, Florida
National Classified Advertising Sales Executive 12/1996- 1/2000
• Experienced in handling and maintaining all Advertising Agency accounts throughout the state of Florida, maintaining good client relations, developing new products and services.
• I also handled all large client accounts, which included the development and placement of new clients as they came into the marketplace.
• Developed marketing ideas to promote new product sales to existing and new clientele.
Imagination Unlimited- Owned Art Rep Business 1/1992- 1/2002
Managed over 50 artists, part-time arranging art shows in local art galleries, maintaing a local art presence in all of SW FL
Aqua Gaming Cape Coral, FL. 12/1992- 11/1996
Sales & Marketing Director/International Casino Sales
• Accountable for selling total casino packages and marketing to all casinos in the Caribbean Islands, Bahamas, The Dominican Republic and in the state of Florida. Also responsible for maintaining existing clients and developing new markets internationally.
SW FL Regional Medical Center Fort Myers FL. 06/1983- 12/1992
Emergency/ Outpatient Supervisor
Managed clerical staff of 20 counselors who were responsible for maintaining patient information, handling insurance and registration and billing for outpatient and emergency room services.
United States Army Ft. Sill, Oklahoma 06/1978- 06/1982
Specialist 4/Clerical
• Handled all Senior Officer Paperwork and clerical duties and the day-to-day operations of a combat unit at Ft. Sill Oklahoma.
SPECIALTIES
• 18+ Years Sales & Marketing Experience in a growing community
• Small business owner for 10 years
• Involved community leader
• Excellent customer service and communication skills
• Graduated from Northern Adirondack High School with Business Regents Degree
• 6 yrs of Business Administration/Marketing College Courses Edison Community College
• Successfully completed 2 Grant Writing Courses offered by University of Florida
• Certified Neighborworks Homeownership Counselor
• HUD Certified Foreclosure/Loss Mitigation Counselor
• Grants Writer & Fund Raiser for several non profits in Lee & Collier Counties
• Utilize Planned Giving Skills & Innovative Ideas to raise money to fund major projects
COMPUTER SKILLS
• Windows XP, Windows 7, Vista & Macintosh Based Operating Systems
• Microsoft Word, Excel, Office 2010, PowerPoint, Access
• Quicken, Quick Books 2012, Photo Shop, Print Shop, Microsoft Publisher, and many others not listed.
PROFESSIONAL MEMBERSHIPS
• Zonta Club of Bonita Springs- Past President
• Women’s Network Lee, Collier Counties
• Lee County Business Women’s Association
• Past President of the Board American Cancer Society
• Past Board Member For Homes For All- Non Profit Home Builder 501c3
• Past President of the Board for Affordable Home Ownership Foundation a 501c3 dedicated to helping low to moderate income families and Individuals buy a home
AWARDS RECEIVED
• Letter of Commendation U.S. Army 1979 & 1980
• Solider of The Month-U.S. Army
• Sales Person Of The Month-News Press
• Mercantile Bank Community Lending Award 2006
• 100% Customer Service Award 2005 Mercantile Bank
• 100% Customer Service Award 2006 Mercantile Bank
• 100% Customer Service Award 2007Mercantile Bank
• Florida Housing Finance Best Overall Performance Award 2006
• Florida Housing Finance Best Performance in Loan Production 2007
• Florida Housing Finance Best Performance in Loan Production 2008
CERTIFICATIONS RECEIVED
• Certified Neighborworks Homeownership Counselor
• Certified FL Housing & HUD approved Foreclosure Prevention & Loss Mitigation Counselor
•Neighborworks Certified Housing Counseling & Credit Counselor
•USA Cares Certified Military Counselor
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