Customer Service Representative

Judas Leonardo Pacheco

*** * ** **,******* Fl, **012

Phone:786-***-****

e-mail: **************@*****.***

Work Experience

GolTV 2002 to 2010

Sport Producer

● Responsible for live international soccer leagues coverage (Italian, Spanish, French, Portuguese)

● Coverage for special programming: UEFA competitions, FA Cups, Copa Libertados and 2002 World Cup.

● Handle program preparations: preparing scripts, previews.

● Make sure the set is properly set: Cameras, lights, microphones.

Repro Express 1995 to 2002

Customer Service Representative

● Knowledge of the departments locations and equipment for both North and South Towers. This includes locations for paper delivery and copy job pick up.

● Complete knowledge of all equipment and machine in both copy centers. This includes use of binding equipment and machines, size of GBS combs in stock, the CPM (copies per minute) of each machine and sending copy jobs through the network for the OCE 9245 and the CLC 950.

● Knowledge of what jobs to outsource from the copy center to the vendor location and the procedures for sending jobs out. The includes obtaining price quotes for vendor, using the IKON Customer Quotes Form, and getting a PO number for purchasing.

● Complete knowledge how to order paper and supplies using IKON purchasing system and how to handle PO’s and packing slips and sending to Receivables in Atlanta.

● Aware of the billing procedures used at Carnival Cruise Lines. This includes taking meter reads and entering them into the computer and charge back information given to Val Grant.

● Handle all the OCE 9800 machine, Blue printing plotting, scanning, processing and printing all the information coming form the QUE reprographic paper ( Vellum, Bond, Millar) reductions and enlargements, specification books, binding and color coping.

● Responsible for all office duties such as mail distribution and collection, photocopies, Velo binding, GBC machines and assisted with the distributions of supplies.

Education

Havana University 1982 to 1991

Master in Art History

Bachelors degree in French

Skills

Fluent in English, Spanish and French

Computer skills: Outlook, Word 2007, Excel 2007, PowerPoint (beginner), QuickBooks.

Accomplished classes

Costumer Service I and II

Conflict Resolution

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