Quality Assurance Customer Service

NAOMI P. MCMILLAN, M.S.A.

***** * **** ***, ****** AZ 85383

623-***-**** (home)

623-***-**** (mobile) *********@*****.***

QUALIFICATIONS

Innovative, results-driven Manager with over 20 years experience in

managing regulatory compliance issues in the field of clinical laboratory

medicine. As Lab Director, for the U.S. Air Force's sole reference

laboratory, managed annual budgets of $5M-$10M. As Director of

Operations for newly formed testing and evaluation center, applied proven

program management principles to technology and assay testing and

evaluation projects. Able to provide comprehensive human resource

management, as demonstrated by managing up to 110 personnel including

enlisted, officers, federal civilians, and contractors.

Providing Leadership Solutions for:

( Strategic Planning ( Project Management ( Process

Improvement

( FDA, CAP, AABB Compliance ( Budget Administration (

Biotechnology R&D

( Operations Management ( Cost-saving Initiatives (

Team Building

CAREER ACCOMPLISHMENTS

. Transitioned sole Air Force reference lab to DoD computer system in 8

months; resulted in savings of > 3,000 man-hours annually over previous

manual specimen/result processing; customer service soared.

. Provided key management for successful brokering of service fees to US

Navy, resulting in $700K reimbursement for tests performed, allowed the

lab to end FY in black vs. previous $500K-$1M deficit.

. Achieved Serious Applicant Status for DeVry University's flagship allied

health program in record 18 months; in time for first graduates to take

ASCP certification test; lauded by senior leadership

. Launched new testing and evaluation organization, managed $5M+ budget,

and implemented processes to track costs and ensure good stewardship of

external customers' funding.

. Spear-headed $1.2M Congressional project to build and test mobile

molecular testing laboratory; facilitated certification as Biosafety

Level 3 lab; first of its kind; provided real-time first responder

capability in the National Capitol region for potential biowarfare

attacks.

. Recognized throughout 24 yr USAF career as Field Grade Officer of Year,

Pacific Air Forces Lab Manager of Year, AF Suggestion Program award

recipient for awe inspring laboratory management/leadership

PROFESSIONAL EXPERIENCE

DEVRY UNIVERSITY Phoenix, AZ 2008 -

Present

Program Dean Clinical Laboratory Science (CLS)

. Designed/executed pilot CLS program for DeVry; achieved full NAACLS

accreditation in 3.5 years with only two write ups; 100% employment of

all graduates to date.

. Designed, taught course and placed students in clinical settings for

phlebotomy training

. Created and executed interactive outreach presentations for high school

students and new applicants

. Organized, formed Clinical Advisory Board made up of local lab directors,

and other local professionals

. Advised students on best way to accomplish academic goals within their

budget and timeframe

BANNER BOSWELL MEDICAL CENTER, Sun City West AZ 2008

Professional Recruiter Mar 2008 - Jul 2008

. Replaced three contract employees with full time while on job only 3

months; saved 30% in salary costs

BROOKS CITY-BASE, San Antonio TX 2004 - 2007

Director of Operations, 2005 - May 2007

. Using solid strategic planning processes started up new testing and

evaluation cell for USAF Modernization.

. Monitored and managed quality assurance for all R, D, T & E projects and

contracts.

. Made timely recommendations for, field-deployable instruments and assays

that rapidly detect and identify both biowarfare and naturally occurring

agents in support of both field operations and homeland defense.

. Expedited transition of commercial and government off-the-shelf

technology for field use.

. Coordinated proposals, interacted with clients, administered budgets, and

implemented strategic plans for the successful management of up to 6

projects simultaneously.

. Directed expenditure of $5M annual research budget, and managed all

organizational costs.

. Oversaw all project team personnel, including PhD researchers and project

managers.

Lab Director, 2004 - 2005

. By integrating USAF reference lab to standard DoD information system

alleviated need for entry into multiple computer systems preventing order

entry errors, making it a truly customer friendly process; sustained and

mitigated risk that others avoided for 10 years previously

. Revamped entire Quality Assurance program improving all aspects of

Quality Control for Chemistry, Immunology, Microbiology and Special

Chemistry sections; increased healthcare provider satisfaction.

. Managed the clinical reference lab which provided comprehensive testing

services for 354 federal customers in 12 regions, generating 1.9M patient

results annually.

. Managed 110 staff members, and oversaw the annual budget of $10.3M.

. Standardized and centralized processes for first time to ensure accurate,

consistent results; increased customer service.

LUKE AFB, Phoenix AZ 2001 - 2004

Lab Director

. Oversaw all departments of the clinical laboratory, performing over

335,000 tests annually.

. Revived Quality Assurance program;, measured, monitored, and improved

performance of the laboratory operations, assessed the needs of the

laboratory with respect to equipment, processes, and staff.ing

. Replaced/updated three major testing systems in 4 years, slashing cost

per tests while increasing efficiency

. Directed allocation of operating budget and equipment assets totaling

over $900,000.

KADENA AIR BASE, Okinawa Japan 1998 - 2001

Program Director

. Directed technical operations for laboratory performing over 90K

laboratory procedures annually.

. Served with U.S. Navy Hospital Okinawa as Okinawa Blood Program Officer,

managed DoD blood requirements during exercises and contingency

operations.

. Managed all personnel, including two pharmacy officers, nine laboratory,

four radiology, and six pharmacy technicians.

. Administered distribution of annual equipment and supply budgets

exceeding $2M.

TRAVIS AFB, Fairfield, CA 1994 - 1998

Lab Manager

. Directed operations of the largest Microbiology/Immunology Services in

TRICARE Region 10, performing over 50K procedures annually.

. Recognized as Company Grade Officer of the Quarter for 1996 representing

2,000-member med ctr .

. Planned, assigned, and directed laboratory work, while providing support

and training to personnel.

. Reviewed all test performance and coordinated all activities as related

to assays and processes.

. Managed over $500K in supply budgets and equipment assets.

Additional Training

ASCP Lean Boot Camp 6.5 Contact Hours

2009

EDUCATION

M.S.A, Health Services Administration, 1987

CENTRAL MICHIGAN UNIVERSITY, Mt Pleasant, MI

B.A., Microbiology, 1982

MIAMI UNIVERSITY, Oxford, OH

Certifications:

Medical Technologist, 1987

AMERICAN SOCIETY FOR CLINICAL PATHOLOGISTS (ASCP)

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