Customer Service, Hospitality, Experienced Supervisor

HENRY VALERA

EMAIL: *************@*****.***

OBJECTIVE

An opportunity to provide a strong contribution to organizational goals through continued development of professional skills. To further expand on my leadership qualities and motivate a team of like minded individuals to perform at their very best.

SUMMARY OF QUALIFICATIONS

• Extensive experience operating and maintaining various color and black and white copiers and printers. The makers include Xerox, Canon, Ricoh, HP and others.

• Taking inventory and ordering beverage, printing, binding and office supplies from vendors.

• Troubleshooting computers and network connections.

• Training of new hires on policies, equipment and procedures.

• Producing pricing quotes for clients.

• Arranging for service from outsource vendors.

• Usage of the USPS postage equipment including rates, delivery times and special services.

• Usage of PS Ship for Federal Express and UPS.

PROFESSIONAL EXPERIENCE

Supervisor Client Services/Hospitality 2006-current

Williams Lea in Latham and Watkins, NJ

• Prepare the conference rooms with supplies, furniture configuration, and food/beverages as needed before each meeting.

• Maintain the kitchen, pantry areas, copy rooms, and conference rooms with the necessary supplies.

• Coordinate and produce high quality materials with our client base within a short deadline.

• Process all incoming and outgoing mail. Assist in delivery of mail and packages to our client base.

• Schedule messengers to deliver highly sensitive materials to the state courts.

• Assist the records department in moving, distributing and stocking archived materials.

• Communicate with manager and clients on any issues that may arise during our day to day operations.

• Serve as a backup for the manager in case of absence. This includes preparing billing information, arranging shift schedules, and interacting with the client administrator.

• Assist reception area when needed

Site Supervisor 1994-2006

Williams Lea in Morgan Stanley, NY

• Responsible for maintaining and improving daily production for the four copy rooms located in 1221 6th Avenue.

• Reproduced highly confidential materials for current and potential business clients.

• Prepared and distributed packages world-wide via fax, Federal Express and other couriers.

• Trained new employees in the use of our equipment and the preparation of presentation materials.

• Scheduled overtime, vacation and training days for my staff.

• Wrote and delivered performance evaluations for my operators and shift supervisors.

• Created and maintained spreadsheets to benefit production and capture billing data.

• Create a monthly billing package to present to the client.

• First line of technical support for our computers and printers.

EDUCATION

Essex County Technical High School

Electronics Engineering 1988 - 1992

AWARDS RECEIVED

Twice recognized with the Watch Us Shine Award for excellent customer service.

LANGUAGES

Fluent in English and Spanish.

REFERENCES

Professional and personal references available upon request.

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