Manager Service

**** ********* **** • PHILADELPHIA, PA *****

PHONE 215-***-**** • E-MAIL *************@***.***

SACHA MENDEZ

OBJECTIVE

To secure an administrative position that utilizes my talent as an HR professional as well as teach and challenge me to become a better professional

EDUCATION

9/1997-5/2001

Nazareth Academy High School For Girls

Graduated with Diploma

• Special emphasis on Criminal Justice, Sociology, Ethics and Public Speaking in addition to all major areas of study

9/2001-6/2002

Community College of Philadelphia

Some College Completed

• Areas of study included Criminal Justice, Juvenile Justice, Psychology, and Sociology

9/2006-12/2006

Manor Junior College

Some College Completed

• Special emphasis on Paralegal Litigation and Computers in the Law Office

PROFESSIONAL EXPERIENCE

12/2006-2/2012

Internal Revenue Service

Philadelphia, PA

Human Resources Specialist

• Responsible for the hiring of Revenue Agents, Interns and Secretaries in the Midwest area of the United States.

• Posting job vacancies via Career Connector to the internet and maintaining a roster of applicants and reviewing applications as well as reviewing all education requirements as it pertains to the position.

• Taking applicants from the start of the hiring process to the end when applicant enters on duty.

• Acts as hiring consultant for Regional Managers in the Midwest area as well as applicants on hiring policies and legal regulations as it relates to fair hiring practices.

• Maintaining new hire personnel files and entering new hire information into personnel data base and enrolling new employee for payroll and benefits while keeping all sensitive information confidential.

• Responsible for new hire orientation informing new employees on IRS policies, leave requirements and payroll information.

• Send reports to Regional Manager using Microsoft Excel to maintain list of eligible applicants who are ready for the interview process.

• Make job offers and calculate salary and grade level for all new hires.

• Able to read criminal records and make suitability determinations on applicants who have previous criminal history.

• Calculate retirement eligibility dates using employee personnel files and maintaining accurate files within the employee database.

• Handle multiple hiring goals at the same time and able to multitask and manage time so that all goals are met on time and all new hires start on required enter on duty dates.

• Correspond with upper level management using Microsoft Outlook and sending reports using Microsoft Excel and Microsoft Word.

• Able to maintain an applicant pool of more than three hundred and analyze applications and read transcripts in order to generate a complete list of eligible applicants.

• Assist in the fingerprinting process and conduct background checks for all new potential employees.

• Coordinate new hire orientations not taking place in the home office with other employees and other regional managers throughout the country.

• Processes leave for employees transferring from other agencies as well as process all veterans’ paperwork and make sure that all regulations are followed in accordance with veterans hiring processes.

• Able to delegate work between myself and my assistant so that goals can be met on or before hiring deadlines.

• Answering phones and emails to assist applicants and managers with the hiring process and all other inquiries associated with the Internal Revenue Service as it pertains to hiring and all hiring regulations.

• Generate position descriptions and evaluate positions to ensure accuracy when posting vacancy announcements.

• Serves as liaison between applicants and upper level management to ensure that all questions and concerns are addressed by both parties.

• Ensure that all new hire paperwork is complete before enter on duty date including I-9’s, W2’s, payroll and benefits information.

6/2003-10/2006

Banfield Pet Hospital of Philadelphia

Philadelphia, PA

Office Manager

• Provide effective communication between team members, field leadership and Central Team Support.

• Select, train and supervise the Client Service Coordinator team and enable team members to grow and develop professionally within the practice.

• Responsible for enrollment and administration of Wellness Plans.

• Responsible for growing the client base by implementing authorized new client programs.

• Responsible for client retention and client satisfaction.

• Provide additional hands on training and mentoring of the Client Service Coordinator team by working along side the team as a Client Service Coordinator.

• Work an additional 5 - 10 hours per week to perform administrative responsibilities promptly and accurately.

• Effectively schedule Client Service Coordinators, Pet Counselors, and PetNurses and Doctors to meet client needs.

• Lead all team members through the Cycle of Service to maintain the flow of patients.

• Ensure that hospital reception remains in "plan-o-gram" configuration and meets hospital standards.

• Responsible for ordering of all office supplies and coordinate the ordering needs with the Director of PetNursing to order medications and other healthcare supplies.

• Work alongside Doctors and upper level management to communicate client needs and expectations to develop goals on how to achieve them.

• Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

• Ensure that all new hire paperwork is completed including I-9’s, W2’s, payroll and benefits information.

• Schedule drug testing for all new potential employees.

• Issue counseling or disciplinary actions for non performing employees.

• Reconcile all accounting and keep within monthly budget for entire hospital.

• Maintain patient files and conduct follow ups on all patients after major surgeries.

LANGUAGES

Able to speak, read and write fluently in Spanish

REFERENCES

Available upon request

VOLUNTEER EXPERIENCE

Currently a member of the Making Strides Against Breast Cancer planning committee to ensure the event goes as planned and all other volunteers are performing at their correct stations the day of the event

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