Customer Service Sales

PAMELA J. MAGEL

**** ********* *****

Aurora, IL 60504 4296

Phone: 630-***-**** (Home); 630-***-**** (Cell)

E-mail: **********@*****.***

SUMMARY:

Experienced Business Development Administrative Assistant/Senior Marketing Coordinator with proven skills in providing administrative support to the Vice President and Senior Director of Business Development. Responsibilities included: tracking project activity and running reports; maintaining calendars; taking calls from clients ; making travel arrangements; composing and typing letters and other correspondence; preparing purchase orders; data base management; writing/submitting press releases; client mailings; organizing/maintaining files; budget preparation; marketing research; website updates; brochure and direct mail production; seminar, meeting, and trade show planning.

QUALIFICATIONS:

Worked for a manufacturer of power transmission equipment (The Falk Corp. - now Rexnord, Milwaukee, WI)

Computer Skills: Microsoft Word, Excel, Power Point, Outlook; Deltek Vision, ACT Database Management, Windows, GroupWise, Crystal Reports, and the Internet.

Exceptional planning, organizing, and coordinating skills.

Excellent customer service skills.

Strong verbal and written communication skills.

Very flexible; able to prioritize work, meet deadlines, and manage multiple projects.

A dedicated and highly motivated team player with a strong work ethic and stable work history.

EXPERIENCE:

PACKER ENGINEERING, NAPERVILLE, IL

Business Development Assistant/Senior Marketing Coordinator to the Vice President and Senior Director 2001 – 2012

Provided administrative support to the Vice President and Senior Director of Business Development. Coordinated marketing activities to help management stay focused on their marketing goals of increasing revenue through sales.

Arranged travel; managed calendars; composed and typed letters, reports, and other correspondence; prepared purchase orders; data base management; opened and distributed the mail; booked and set up conference rooms for meetings and seminars; maintained all department files; ordered and monitored inventory of promotional items; checked vendor invoices and processed them for payment.

Customer Service - Point of contact for clients: took calls from clients; entered assignments into computer system; performed conflict checks; matched assignment to appropriate expert witness, and ensured client follow-up

Prepared department budget and maintained budget files.

Managed the project opening process: developed and wrote procedures, entered project information into system on a daily basis, tracked project activity, provided project number and estimated billing reports for management on a weekly and monthly basis

Planned, organized, and coordinated in-house tours and client seminars, including locating hotel conference room, negotiating prices, ordering food, mailing invitations, preparing survey, tabulating survey results, and post seminar follow-up.

Worked with printers, vendors, and mailing houses to produce company brochures, holiday cards, and direct mail pieces (proofread copy, obtained estimates, negotiated prices, and prepared purchase orders).

Client mailings: Composed and wrote letters for marketing mailings; managed the mailing and distribution process.

Wrote and submitted press releases for news media and trade publications.

Planned, organized, and coordinated the work related to 25-30 trade shows per year, including ordering booth space, furniture, electricity, cleaning, material handling, logistics, attendee lists; handled pre-show mailings, post show lead follow-up, and prepared the trade show budget. Researched potential new trade shows for annual trade show planning meeting.

Monitored company website and worked with Senior Data Architect for the purpose of keeping the website current.

Marketing Research - identified prospects for cold calling initiatives prior to the opening of a new office.

Editorial Assistant to the editor of company monthly internal newspaper (conducted interviews; proofread and edited copy; researched and wrote monthly article for Business Development column).

Training - Mentored Junior Marketing Coordinator, Sales Representative, and summer interns.

Other activities: Organized and ran a company wellness/exercise program.

THE FALK CORPORATION, DIVISION OF HAMILTON SUNDSTRAND, Milwaukee, WI (Currently Rexnord)

Marketing Communications Coordinator 1988 -2001

Worked with sales/marketing product managers, engineers, outside production vendors (artists, designers, printers, and advertising agency) to produce corporate literature and other marketing material.

Produced new and updated existing product support literature and marketing brochures (sales catalogs, service manuals, dimension sheets, parts guides, ads, newsletters) using desktop publishing software and electronic artwork.

Coordinated the production and distribution of the company direct mail program. Approximately 400,000 copies printed and mailed to customers, distributors, and company sales personnel each year. Analyzed the program and implemented ways to save 20% of the annual production cost.

EDUCATION:

Bachelor of Science Degree in Marketing, Upper Iowa University, West Allis, WI, June 1994.

Associate in Applied Science Degree (Marketing Major), Milwaukee Area Technical College, Milwaukee, WI.

CEU seminars: Business Writing Basics for Professionals; Assertive Communication Skills for Women; Strengthening Your People Skills in the Workplace; How to Become a Better Communicator; How to Deliver Exceptional Customer Service; Designing Eye-Catching Brochures, Newsletter, Ads, Reports; The Essentials of Communicating with Diplomacy and Professionalism; Managing Multiple Projects, Objectives & Deadlines; and Ethical Conduct as a Competitive Advantage.

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