Customer Service Representative

Donnetta Shamblee **** *E Marchester Way, Greensboro, NC, 27407 Telephone: (C) 252-***-**** Email: *********@*****.*** ______________________________________________________________________________ Objective: To obtain a position with an emphasis in Information Technology/Technical Support. Summary: • Six years of experience in IS help desk • Provided years of excellent customer service in the field • Proficient with Microsoft Windws NT 4.0/2000, Microsoft Office 97/2000, Windows 2000 Server Security

Relevant Skills: • Computer skills include: Microsoft Office, Upgrade software, clean PC equipment and all current Windows functions • Microsoft Windows NT 4.0/2000 Server and Workstation, Windows 9X Microsoft Office 97/2000. • Knowledge of Microsoft Windows operating systems in a Windows 2000 network • Microsoft Windows NT 4.0/2000 Server and Workstation, Windows 9X • Microsoft Office 97/2000. Knowledge of Microsoft Windows operating systems in a Windows 2000 network. • Windows 2000 Server security

Experience:

Feb. 2011–Present Laboratory Corporation of America, Greensboro, NC Healthcare Billing Specialist • Entering live specimens into system for processing

June 2010-Jan.11 NCO, Greensboro, NC Customer Service Representative • Responsible for assisting customers with package tracking issues. • Maintained high quality control stats while taking high volume calls. • Participated in Universal and Technical Support Training for 6 weeks.

Feb. 09-Jan.10 United Health Care, Greensboro, NC Customer Service Representative • Processed customer medical claims. • Assisted customer’s over-the-phone with benefit questions and issues. • Participated in an 8 week training session to handle medical benefits and claims.

April 07- Aug. 08 American Express, Greensboro, NC Customer Service Representative • Reviewed customer benefits to upgrade credit cards. • Worked closely with upper management to ensure quality customer satisfaction. • Processed credit card payments and assisted clients with card benefits.

Sept. 02-May 05 Pitt Community College, Greenville, NC Computer Lab Technician/Teacher Assistant • Performed system updates on software and hardware. • Assisted faculty and students with technical issues. • Supervised computer lab for student needs.

Education: June 2009 Keller Graduate School of Management (DeVry), Addison, IL Masters of Science-Information Systems Management June 2008 DeVry University, Addison, IL Bachelors of Science-Technical Management May 2005 Pitt Community College, Greenville, NC Associates of Science-Information Systems ___________________________________________________________________________

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