Tracey Mahaney

TRACEY L MAHANEY

**** **** ****

Akron, Ohio ****2

Phone: 330-***-****

Email: **************@*****.***

OBJECTIVE: To secure a position within a company that will use my Management, administrative skills as well as my customer service skills while benefiting the employer as well as myself.

Qualifications:

Administrative: Typing 75 wpm, ten key, data entry, WordPerfect 5.1/6.1,Microsoft works, MS word, windows 98, windows xp, WordPro, outlook express, PowerPoint, excel, filing, multi-line phones, scheduling, weekly and monthly reports. Collections, 30,60 and 90 days, registration/discharge of patients and clients, associate schedules, some billing and insurance as well as posting of all patient encounters.

Customer Service: Refunds, returns, customer complaints and problem solving, trouble shooting as well as outbound calls and inbound calls. Sales as well as up selling on all calls.

Clinical: Venipunctures, vital signs, blood pressures, finger sticks, sterile trays, injections as well as positioning/draping, first aid, electrocardiograms, CPR, urinalysis, hemoglobin and hematocrit. Patient care, feeding as well as just keeping a patient company during stressful times.

Management: Supervise, train associates to provide quality customer service. Delegating tasks and follow-up to ensure task completion. Observing and providing

Feedback on associate performance. Motivating associates to perform at a high level. Use of established procedures to hire associates and terminate associates.

EDUCATION

August 1997 - Certificate, National Institute Of Technology.

June 1994 - Diploma, Portage Lakes Career Center.

June 1982 - Diploma, Garfield High School.

EMPLOYMENT

2006-2007 Dispatch/Call Ahead Representative, Time Warner Cable

Call cable customers who have tentative service appointments

Scheduled to verify customer will be home. Dispatch, work with

Technicians out in the field over the phone to add or change

Service, help technician with service problems.

2005-2006 Customer Service Representative, Time Warner Cable

Accept calls from cable customers who are in need of repair,

Installs or pay on their accounts. Problem solving, as well as

Quality assurance on every call, call ahead representative.

2001-2004 Virtual Service Representative, LiveOps

Accept calls from infomercials, magazine ads and Radio

Commercials through Liveops. Data Entry, take customer

Information and Manage my own office, supervise up to 200

Virtual Service Representatives via email and phone calls. Independent Contractor, team meetings and training.

2002-2003 Family Service Counselor, SCI and Alderwoods

Help and provide families with information based on

Cemetery products, services and sales.

Office duties included but not limited to filling out all

Forms for families, data entry and closing. Managed all

Aspects of the Cemetery grounds, supervised all burials,

Placement of head stones and urns.

2001-2002 Patient Registration, Akron Community Health

Collected patient information, answered multi-lined phones,

Transferred calls, registered patients, made schedules, some

Billing-insurance and postings of all patient encounters, collection

of all office fees and problem Solving. Supervised all front desk employees and trained new front desk employees.

1991-1994 Administrative Assistant, Waterloo Transmissions

Answered multi-line phone, file, call on customer accounts,

Collections; 30,60,90 days past due. Entered information in

into spread sheet for two mechanics, four rebuilders. Weekly

Reports for performance of mechanics and rebuilders.

Accounts Receivable and time cards.

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