Human Resources Customer Service
Resume:
ROXANA DUMITRA **-** **th Street, Apt. *, Long Island City, NY 11101
*.*******@*******.***
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EDUCATION
Baruch College of the City University of New York, NY
Master of Science, Industrial-Organizational Psychology, expected graduation 12/2013
Hunter College of the City University of New York, NY
Bachelor of Arts, Psychology, Cum Laude 2009
Golden Key International Honor Society
Lucian Blaga University of Psychology and Foreign Languages, Romania
Literature (English and French) 2000-2003
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PROFESSIONAL EXPERIENCE
Columbia University Medical Center, New York NY 06/2009 - Present
Administrative Assistant
● Provide administrative support for two physicians and report to the Chief of Endocrinology
● Screen high volume of incoming calls and explain any insurance/benefit related inquiries for patients
● Register appointments for clinical patient office hours, schedule outpatient specialty procedures and ensure room availability for clinic hours
● Verify insurance eligibility, obtain referrals and bill insurance companies
● Coordinate with insurance companies and pharmacies in order to secure prior treatment authorizations
● Collect and record patient payments and co-payments and organize daily expense reports spreadsheet
● Obtain and release medical records according to HIPPA laws, send out new patient packages and maintain patients’ paper and electronic files
● Maintain physicians’ calendars using Outlook, review the upcoming week’s clinic schedule to ensure there are no errors and confirm appointments
● Resolve patients’ issues and complaints in a timely matter and provide excellent customer service
Fendi North America, New York NY 06/2008 – 01/2009
Human Resources Intern
● Reported directly to Director of Human Resources and Human Resources Generalist
● Posted job openings, received and sorted resumes
● Scheduled interviews for interns, developed recruiting strategies in conjunction with hiring managers and interviewed candidates
● Performed background checks through GIS, mailed new-hire benefit packages and reviewed W2 and I9 forms before filing
● Maintained monthly expense spreadsheet with itemized transactions and travel calendars
● Participated in two new-hire orientations and trained managers on expense reporting
● Participated in budgeting by reporting headcount and entered employee information in PeopleSoft
Osteria Del Sole, New York NY 09/2005 – 05/2008
Manager
● Responsible for the business performance of restaurant and organized promotional events
● Prepared reports on staff control, food control and sales and managed customer complaints
● Recruited and trained staff and performed background checks
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SKILLS
Proficient in Microsoft Excel, Word, Outlook, PowerPoint and IDX scheduling system
Strong knowledge in Crown and PeopleSoft database management
Fluent in Romanian, French, Spanish
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