Customer Service Manager
Resume:
Kelli Robinson
Arlington, TX 76001
Objective . Receptionist/ Office Assistant
Personal Profile
Productive; Reliable, with proven ability to deliver
Administrative and supervisory experience
Excellent People skills
Extensive background in sales and services
Ability to work well with others
Work History
03/2009– 07/2010 Chico’s Arlington, TX
Asst. Store Manager
Assist the Store Manager with the day to day operations of the store
. Managed payroll, scheduling, reports, e-mails, and maintained clientele book and records.
. Integrated new register functions.
. Extensive work with visual standards.
06/2008 – 09/2008 Raz Imports Arlington, TX
Quality Control Clerk
Quality Control for International Department
Correspondence with oversees vendors
Responsible for making sure that product passed customs
regulations
05/2007 – 04/2008 Exeter Finance Corporation Irving, TX
Loan Service Clerk
Pulled credit reports
Performed background investigations on new credit
Applications
. Cross trained on collections
Data entry, filing and Quality Checks of all customer files
Called all cancelled policy holders. Followed up with
Insurance companies.
Quality checks on Titles. Called State or Dealerships for
Correction.
Organized and delivered, via mail, all customers welcome
Packets.
10/2006 – 4/2007 Christopher & Banks Arlington, TX
Store Manager
Responsible for the day to day operations of the store
Directly involved in the recruiting, training and retention of staff and
managers
Accountable for maintaining store sales and labor budgets
Oversaw customer service on a daily basis
Maintained a clean and presentable store at all times
0
5/2002 – 1/2006 Casual Corner Fort Worth, TX
Store Manager
Responsible for the day to day operations of the store
Directly involved in the recruiting, training and retention of staff and
managers
Accountable for maintaining store sales and labor budgets
Oversaw customer service on a daily basis
Maintained a clean and presentable store at all times
Skills
Microsoft Word, Excel, Typing, Data Entry, Outlook
Education Liverpool High School
Boces-Child Care, 3 years
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