Customer Service Oriented.

Magdalini Finelli

Phone: (***) ***. **** E-mail: *************@*****.***

OBJECTIVE:

Hospitality, Customer Service, and Management positions.

Talented and hard working woman with drive and discipline is seeking a challenging position in the hospitality field. Strong vision, strategic thinking, analytical abilities, as well as team leadership capabilities acquired. I am committed at providing an excellent customer service for hospitality and administration.

EDUCATION:

- Third Technical High School (Thessaloniki, Greece)

- (High School Diploma)

- Tsakalou College (Thessaloniki, Greece)

- (Bachelor Degree)

SKILLS:

- Drive for Results

- Customer Service oriented

- Excellent interpersonal and communications skills

- Excellent team player

- Strong initiative and ability to work independently

- Bilingual (English, Greek)

- Problem Solving / Decision Quality

- Works well under pressure

PROFESSIONAL BACKGROUND:

Hyatt Regency Casino

Gambling & Casinos industry

Thessaloniki, Greece

V.I.P Table Games Dealer

July 2003 – February 2011 (7 years 8 months)

• Responsible for dealing assigned games in accordance with established policy and procedures.

• Maintain a work environment that is safe, professional, friendly, and conductive to a high level of productivity and performance, as well as, morale.

• Knowledge of all games dealt cash, bank handling, responsibility, positive and professional attitude with care of how each guest is treated.

• Working and showing up in a clean cut and timely manner.

• Promoting positive public relations and creating an enjoyable atmosphere for all customers.

• Acting as a role model to all employees and always presenting myself as a credit to the company and encouraging other team members to do the same.

• Ensure the protection of customer’s rewards and credit lines.

• Comply with all regulatory requirements.

• Serving in the role and complete the responsibilities of a Dual Rate Dealer/Floor Supervisor as requested.

• Demonstrating a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.

• Participating to all the company s meetings even if it wasn’t necessary.

• Demonstrating actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, accountability, passion and dedication.

NDA

Import/export industry

Thessaloniki, Greece

Office Secretary

April 2000 - December 2002 (2 Years)

• Prepared, managed and organized meetings, conferences, travel arrangements and expenses report.

• Maintained office scheduling and event calendars.

• Set up and handled incoming mail and office filing systems.

• Collected and coordinated the flow of internal and external information.

• Managed office equipment and office space.

• Composed, typed, and distributed meeting agendas and minutes, routine correspondence, and reports.

• Established the administrative work procedures for tracking daily tasks of unit staff.

Achievements:

• Got promoted from a Dealer to a V.I.P. Dealer (January 2005)

• Best Table Games Dealer: 2005, 2008, 2010.

• Represented my colleagues and the Unit at the Greek Dealer Championship in Loutraki (May 2010)

• Successfully worked on a big game under pressure.

• Inspecting new dealers when needed.

• Opening and closing table games (enumeration of cash-chips and plaques)

• Doing overtime whenever it was necessary.

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