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Customer Service Engineer

Location:
Narrows, VA, 24124
Salary:
50000
Posted:
August 15, 2012

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Resume:

MICHAEL A CONLEY

*** **** ******

Narrows, Virginia 24124

540-***-**** C 276-***-****

wahebm@r.postjobfree.com

SUMMARY:

• Strong knowledge of LAN/WAN network Administration, VM Ware, Sms,, Sns, Active Registry, Asset Data Management, and support under Windows NT/2000 Environments

• Solutions-oriented IT Professional with designing, implementing, integrating and maintain cost-effectiveness

• Provide technical solutions to meet challenging business needs.

• Proven expertise in supporting and troubleshooting hardware, software and networking issues.

• Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to person” for immediate resolution to technical issues.

• Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.

• Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.

• Strong technical background with a solid history of delivering outstanding customer service. Genuine Commitment to quality and customer satisfaction.

CERTIFICATIONS:

Microsoft System Administrator Windows 2000, A+, NETWORKING+

SKILLS:

Hardware: Desktops, Laptops, Servers, Modems, Network Cards, Mother Boards, Printers, Scanners, Routers, Hubs, Switches, Power Supplies, Processors, Copiers, Fax Machines

Systems: Windows NT/2000, Vista, UNIX, Windows 95/98/XP/ME, 2000, NT, Server 2003, SQL Server.

Protocols: TCP/IP, NetBEUI, Ipx, Spx, LAN WAN, AppleTalk, Wins, Dns, Dhcp,Ethernet, DSL, Ms Office, Net backups, Excel, Active Registry, SMS software, Symantec Ghost, UPS, Front page, Ms Access, Ms PowerPoint, Ms Word, Ms Exchange, Ms Excel, VMware, Outlook, Wireless (Tokens) Lotus Notes, Html, Novell, Oracle, Trend Micro, McAfee, Norton Anti, Virus, Cabling (Cat5)

EXPERIENCE:

GDH CONSULTING-Phoenix Arizona Short Term Contract from Oct-Nov 2010

LAN/WAN Network Administration

• Installed Company Software, Added 500 desktops and Laptops to there Domains and deployed to there appropriate clients.

• Direct contact with end user

• Setting user Network account up for LAN connection

• Support of Windows 98 with Office 2000

• Troubleshoots and supports Cisco VPN, SSL VPN.

• Configuration Microsoft Exchange

• Worked with Network Engineering on numerous projects, including migrating the Equity and Fixed Income trading floors from Shared Ethernet to LAN Emulation.

Conley’s PC Repair, Narrows, VA Jan 2005 - Present

Network Engineer

• Accountable for building, configuring, troubleshooting and repairing computer systems for my customers.

• Some of my duties include DSL, TCP/IP, cabling, software installs, installing hardware, pc setup, printer, scanner, and fax setups.

• Installed and run Norton Anti Virus, and McAfee software, and wireless networks. Configured computers using diagnostic software.

• Installed, configured, and maintained company LAN

Computer Merchants, Wytheville, VA Oct 2007 – July 2008

LAN Administrator/Manufacturing

• Member of a team of 500 and responsible for purchase, building and repairing of pc’s.

• Maintained over 400 pc’s, 3 Servers (Windows 2003 server), 200 HP printers.

• Managed Asset Data Management program. I would remote in to my client’s pc’s and make repairs.

• Worked on Windows XP, Windows 2000, SMS, Novell, VM Ware, and Active Directory, UNIX, Trend Micro, and Wireless networks.

• Experienced in cat 5 cabling and installation

• Designed Active Directory and DNS for Windows 2000 configuration and connectivity configuration with workstations.

• Installed Windows 2000 server Directory Service; installed network printers and video conferencing system.

Pomeroy, Cincinnati, OH May 2005 - Nov 2005

Network Engineer

• Member of a team of 15 accountable for analyzing, troubleshooting and resolving internal user’s and external clients’ desktop and laptop issues.

• Repaired and configured laptops/Desktops.

• Configured and maintained customized images for each client and internal user utilizing Ghost software.

• I also assisted with setups, and installs, as well as traveled to sites to repair laptops and software work on a day to day basis for my customers.

• I also do desktop roll outs and setups.

• I work with Windows XP, MS Word, MS Excel, TCP/IP, WINS, DNS, and Cabling (Cat 5) and Wireless networks.

• Gained extensive knowledge Dell products.

Signature Consultants’, Mason, OH Jan 2005 - Mar 2005

Help Desk Engineer

• Member of team of 50 accountable for analyzing, troubleshooting and resolving internal user’s and external clients’ desktop and laptop issues.

• Dispatched Technicians out to the proper sites.

• Assisted (internal) customers with there computer problems.

• I worked with Break fix, Windows XP, Ms Word, Windows NT, Sms,and Novell. I would remote in to my clients pc’s and make repairs.

• Gained extensive knowledge of all computer models, including Compaq, Hewlett Packard, Dell and IBM.

• Credited with providing excellent support to 35 clients.

• Recognized for high level of productivity, analyzing and resolving technical issues within 24 hours.

Siemens Business Services, Mason, OH Mar 2003 - Dec 2004

Help Desk Engineer

• Member of a team of 50. Accountable for analyzing, troubleshooting and resolving internal user’s and external clients desktop and laptop issues via the telephone.

• Worked with Windows 95, 98, XP, ME, Novell, Power Point, MS Word, Excel, Html and Ms Office. I also worked with Active directory, Wireless networks, Registry, SMS. I would remote in to my clients pc’s and make repairs. Credited with providing excellent support to 20 clients.

• Recognized for high level of productivity, analyzing and resolving technical issues within 24 hours.

Miami Valley Aviation, Middletown, OH Oct 2002 - Mar 2003

Aircraft Dispatcher

Dispatched Dc 3, Lear’s, Falcons, Scheduling of Flight Crews and customer service.

Potomac Air/USAir, Roanoke, VA Oct 2000 - Dec 2001

Aircraft Dispatcher and Pilot

• Dispatched Dash 8 Aircraft on Domestic Routes and Pilot on Dash 8 for Aircraft Maintenance.

Computer Access, Christiansburg, VA Oct 1999 - Oct 2000

Computer Engineer

• Member of team of 50 accountable for analyzing, troubleshooting and resolving internal users and external client’s Desktops.

• Repaired and configured desktops.

• Configured and maintained customized images for each client and internal user utilizing Ghost software.

• I also worked on servers, installed and burned 3200 desktops.

• I also worked with Windows NT/Novell, MS Access, MS Power Point, MS Word, MS Excel, HTML, MS Office, Oracle, Norton Anti virus, Cabling.(Cat 5)TCP/IP, NetBEUI, Apple Talk, IPX/SPX, LAN/WAN.

• Gained extensive knowledge of Dell PC’s and Servers.

• Credit for outstanding customer service.

Comair Airlines, Cincinnati OH Oct 1997 – May 1998

Aircraft Dispatcher

• Dispatch various small passenger airplanes on domestic routes, scheduled flight crews.

Tipp City Computer Engineering, Tipp City, OH Apr 1995 – Oct 1997

Computer Engineer

• I assisted customers via the help desk. (Tier 1)

• I also built and repaired customer’s desktops.

• I worked with Windows 95/98, MS Access, MS Power Point, MS Word, MS Excel, HTML, and TCP/IP.

PROFESSIONAL TRAINING

• National Business College- Roanoke, Virginia Aviation Major, 1984-1985

Bedford Flying Service-Roanoke, Virginia Professional Pilot

• Liberty University-Lynchburg, Virginia 2007-2011

• Bachelors Degree Business Management Information Systems.

1984-1985 Sheffield School of Aeronautics, Plantation, Florida Aircraft Dispatcher1989

Tech Train-Raleigh, North Carolina

Microsoft Certified System Administrator Program 2003

Four R's Computer Training School -Middletown, Ohio

A+, Network+ Program 2004



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