Account manager, Operations manager, Experienced Remote

Alvin Ray Hammond

*****.*******@*****.*** 817-***-****

Account manager

Quality manager

Project Leader

Team Leader

National Heritage Insurance Company – EDS - Advanced System Engineer - 20 years

Healthcare Facilities - Operations manager - Maintenance/Purchasing/Asset Management

6Day Professional Alliance Corporation – 5 years

Account Management - multiple clients: streamlined innovative solutions to complex business processes

Quality Manager - Led initiatives in Corrective Action, Recognition, Measurement and Education Teams

Project Leader/Team Leader - 1st leader to be granted multiple teams, outside contractors, remote customers

Problem Solver-AAA title in conflict resolution, trouble shooting, defect elimination, continuous improvement

Trainer/Mentor/Coach - Throughout career, subordinates, team members, upper management and customers

Liaison/Customer Support - Recognized by customer and company, multiple customers, help desk, call center

RFP, Request for Proposal - Team leader, writer, presenter for numerous state and federal proposals

Subject Matter Expert - Healthcare applications, systems and Back Office solutions.

Programming - multiple OS - batch, online, real time, healthcare, business, project mgmt. and financial apps

Disaster Planning - disaster recovery, preparation, planning, training and drill execution on customer accounts

Data center conversions and network migrations – Multiple customers, acquired systems and businesses

Facilities Management - Multiple dental offices with Orthodontic/Periodontal and corporate offices

Facility Discovery and Planning - growth from 2 original offices to 5 total.

Construction/Planning – 3 new facilities ahead of schedule and under budget

Purchasing Agent – significantly reduced overhead by cost center creation, implement cost budget forecast

Preventive Maintenance/Repair - documented all maintenance procedures to reduce costs up to 50%

Asset Management - scheduled, forecasted equipment upgrades, repairs, sales and disposal

Inventory Management - identified all assets and warranties - saved more than 50% in warranty replacements

Contract Negotiation – implemented business relationship processes to reduce operating costs by 30%

Call Center/Help Desk Implementation – achieved targeted uptime and 24 hour resolution

Liaison: 5 city governments,3 telecos,4 utilities,5 property companies, numerous vendors(35% reduction)

Safety and Security Administrator - OSHA, ADA, Federal/State, Hazmat, CPR, Fire, Code Compliance

Education: Missouri State University, B.S., Computer Science 3.6 GPA

Licenses and Certifications:

HIAA Certification, Managed Healthcare Provider, CPR, Emergency First Aid, NAUI, Water Safety, CHL

Volunteer Activity and Organizations:

North Texas Basketball Association Board Member and Commissioner

First United Methodist Board Member; Administrative, Finance, Pastor Parish, Youth Counselor/Teacher

Aids Care Team – Aids/HIV Training, Grief Training, Food Prep Training, Spiritual Training

Saint Peter Missouri Parks and Recreation Board member

Secretary Cave Springs Estates HOA, Chairman of Annual Picnic

Captain Slow Pitch Softball Tournament Team

Can obtain security clearance, References available upon request

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