Customer Service High School

Zinnia Valerio

**** ***** ***

Suwanee, GA *****

Tel: 770-***-****

Email: *********@*****.***

Logistics & Transportation Professional

Freight Forwarding ■ Project Coordination ■ Routing & Scheduling ■ Customer Relations ■ Cost Control

Background reflects 2 years of experience in the transportation industry. Increasing efficiency and customer satisfaction by developing effective logistics plans and ensuring on-time shipments. A proven track record of maximizing driver productivity through effective supervision, freight consolidation and routing. Top-performing, detail-oriented logistics professional with an in-depth understanding of domestic transportation operations and regulations. Expertise in troubleshooting large-scale logistical problems and challenges.

Professional Highlights

As a Logistics Coordinator at Continental Sugar Manufacture Bakery Supplies Latin American, Perform comprehensive logistics functions, Planning and coordinating all phases of transportation from initial pickup through final destination for domestic locations. Communicate with carriers to ground transportation. Maximize operational efficiency and ensure on-time delivery by developing effective logistical plans; assess customers’ requirements to determine the most cost-effective and expedient modes of transportation; design routes and to meet customer deadlines; contract with appropriate carriers to ensure timely delivery. Maintaining a high rate of on-time performance through an in-depth knowledge of customer requirements and shipping operations; optimizing productivity by communicating effectively with agents, vendors, and distributors. Increased customer satisfaction and retention through the timely resolution of complex logistical challenges. Solely manage logistical activities; coordinate all shipping activities and projects; relied upon to make sound, on-the-spot decisions and ensure that shipping objectives are achieved. Supervised bake goods products, and 5 employees. Trained new –hire in CSR and Logistics, Controlled and managed monthly inventory. Managed import / export products and conditions daily.

Managing and Coordinating freight that includes 200 to 250 monthly orders with carriers throughout the United States. Traveling as a representative for Continental Sugar Manufacture Bakery Supplies Latin American maintain client retention with clients such as; Publix, Wal-Mart, Bimbo, Coca Cola, Starbucks, Sara Lee and Colgate.

Reviewing daily shelf life, Julian dates, conditions, rotation / maintenance of the products. Supervising warehouse temperature for a variety of bake goods. Minimized errors through the inspection of documentation for routine shipment of goods. Provide resolution to each issue within 30 minutes, Response to each customer via-email within 10 minutes of initial contact. All other duties as directed by Executive Corporate Staff.

As the Collection Clerk/CSR at Miami-Dade County, Planned movements of batches and administered collections.

Managed account reconciliation, receivable, collection and ensured customer service. Ensured deposits in log and reconciled to received checks. Reviewed source documents and accurately computed the data and ensured assemblage of file. Made daily deposits and managed aging reports for administrated recovery fees for past due citations or non-payment on payment plans implemented by County Code 104-7. Designated clerk that confiscated business owners, and specialty license due to non-payment or suspended driver’s license.

CAREER HISTORY

Logistics Coordinator, Continental Sugar Manufacture Bakery Supplies Latin American 03/10 – Present

Collection Clerk/CSR, Miami-Dade County 05/04 – 11/10

Knowledge and Abilities

Excellent oral and written communication skills, Strong PC skills and strong knowledge of Microsoft Office Products,

• Bilingual: English/Spanish

• Volunteer for “Habitat for Humane Society and United Way”

• Outstanding Employee of the Quarter 2006

• CSR Logistics

• Knowledge in Accpac and LX

Education, Training and Experience

• High School Diploma

Certificates and Licenses

• Certified NEO / Ethics

• March 1st 2005 know your county government

• Certified Notary Public as of 2010

• Valid Georgia Driver’s License

• Own Transportation with Insurance

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