Customer Service High School

Joshua Garcia

Cell: 832-***-****

Email: *************@*****.***

Objective

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the industry.

Office Skills

Records Management

Database Administration

Spreadsheets/Reporting Templates

Executive Support

Front-End Supervision

Billing and Invoicing

Software/Hardware Skills

• Excellent Familiarity with Microsoft Applications

• Data Entry 80 wpm

• Personal Computer Experience

• Knowledgeable with Macintosh Computer

• Copy and Fax Machine Oriented

Professional Experience

BDP International – Houston, TX 06/2009 -12/2011

Cargo and Freight Representative

• Handled multifaceted clerical tasks such as data entry, filing, records management and billing and freight forward

• Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

• Detailed oriented, excellent customer service and team-player attitude.

• Assisted with answering and routing customers to appropriate representatives using a multi phone line.

• Maintained communication with International (Overseas) Clients.

• Processed freight forwarding invoices.

• Researched rates, routings, and/or modes of transportation for shipment of products.

• Made arrangements for additional services, such as storage or inland transportation.

• Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Education and Training

Lone Star College – Cypress, TX Presently Attending

Jersey Village High School – Jersey Village, TX 06/2011

High School Diploma

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