Service Manager
Resume:
*** ********* **. ****** ** *****
PHONE 919-***-**** CELL# 919-***-****
E-MAIL ********@*****.***
RICHARD J. SCHULTZ
Professional Profile
Career Objective
To obtain a position in a company that will best use my knowledge and expertise in order to grow.
Personal Profile
Experienced service manager that has returned under performing service departments into profitable service departments with an increase of CSI, Hours per RO, and gross profit. Specialize in team concept and cooperation throughout the store.
Skills Summary
• Familiar with several DMS including Reynolds & Reynolds and ADP
• Processed Warranty for multiple car lines.
• Microsoft Office • Managed Multiple Carlines
• Report & Payroll Preperation
• Marketing Online & Standard Mail
• Customer Service skills
Professional Experience
Primary Functional Expertise
• Service Deprtment/ Customer Service Management
• Hired, trained, disciplined, service staff to ensure customers a pleasant visit.
• Facilitated weekly advisor meetings to address concerns and complaints.
• Resolved any customer conflicts promptly.
• Maintained a standard for vehicle walk arounds.
• Warranty Processing and reconciliation
• Processed warranty for multiple carlines in order to maintain a quick turn on factory reimbursement.
• Reconciled warranty credit memos to keep warranty receivables below 15 days.
• Marketing and Sales.
• Developed internet coupons based.
• Worked closely with manufactures to design market segmented coupons, (ie. Lost souls)
Secondary Functional Expertise
• Report/ Payroll generation.
• Generated daily reports for General Manager and owner
• Generated monthly fixed operation report for GM for 5 stores
• Developed spreadsheets, with goals for advisors in order to track monthly progress.
• Developed commission spreadsheets for advisor, technician, & shop foreman month end bonuses.
Additional Functional Expertise
• 12 years of Reynold & Reynolds .
• 4 years of ADP
• 4 years of Dealer Track/ Arkona
• 25+ years of Spanish.
• ATCON/ 7 Controllables certified.
Work Experience
Southern States Auto Group – Raleigh, NC.
Service Manager
7/2007 to 2/2012
Auto Park Chrysler –Cary, NC.
Service Consultant
9/2006 to 7/2007
Coldwell Banker – Garner, NC
Realtor/ Broker
4/2006 to 9/2006
Precision Tune Auto Center – Raleigh, NC
Store Manager
9/2005 to 4/2006
Southern States Imports – Raleigh, NC
Service Manager
4/2004 to 7/2005
Fletcher Jones/Loeber Motors Audi – Chicago, Il.
Service Manager
10/2001 to 12/2003
Porsche/ Audi Exchange - Highland Park, IL.
Shop Supervisor/Manager/Advisor
2/1997 to 9/2001
Haggerty Dodge – Chicago, Il.
Service Manager (5 STAR certified)
9/1994 to 2/1997
Joe Gentile Chrysler/Plymouth – Barrington, Il.
Service Manager
9/1990 to 9/ 1994
Education and Acheivments
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO - POLITICAL SCIENCE/SPANISH
GLENBARD WEST HIGH SCHOOL, GLEN ELLYN, IL.
ROBINSON HIGH SCHOOL, SANTURCE, PUERTO RICO.
Volkswagen Master Certified Service Manager 2011, 2012
Nissan Certified Service Manager 2011
Audi Certified Service Manager
Chrysler Certified Service Manager/Service Advisor
Member North Carolina Board of Realtors
Member of St Mary’s Catholic Church Parish Council
Member of Knights of Columbus
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