Customer Service Manager
Resume:
Angela S. Richer
Somersworth, NH 03878
Experience
Pinnacle Rehabilitation Network d/b/a Amherst Physical Therapy, Amherst NH
I assisted in starting the clinic and developing physican/therapist relationships. My daily
duties include patient scheduling collecting patient copays, end of day reconciliation, and electronic and paper billing. I am responsible for following up on and keeping current all profit and loss, and accounts receivable. I am in constant contact with insurance companies for follow up on claims and authorizations.
11/05-7/07 Patient Service Specialist
Healthsouth Physical Therapy/Select Physical Therapy, Portsmouth NH
Daily responsibilities included patient registration, patient scheduling, collecting patient
copays, and end of day reconciliation. Also responsible for end of month reconciliation,
preparing patient charts for billing, and ordering supplies.
3/03-11/05 Management
Petco Animal Supplies, Portsmouth NH
Responsibilities included hiring and training of new associates, implementing new corporate initiatives, and managing stores profit and loss. Duties also include opening and closing of store, merchandising, cash control, and inventory management.
4/02-3/03 Customer Service Trainer
Decathlon USA Newington NH
Responsible for executing training sessions, validating associates and managers in New England. IN store duties include POS maintenance, ordering supplies, and processing sales and returns. Goals include signing on reward card members. Developed CSR Manual and Safety Procedure Manual.
10/00-4/02 Designated Key Carrier
Toys R Us, Newington NH
Front-end responsibilities included preparing bank deposits, ordering coin, and balancing drawers/safe. Responsible for customer service desk, employee scheduling, voids and price changes. Focused on customer satisfaction, resolving customer complaints and issues.
9/99-10/00 Assistant Manager
Fashion Bug, Somersworth NH
Responsible for store operations including interviewing, scheduling, receiving of product and transfers. Goals included credit card applicants and sales.
9/98-9/99 Receptionist
Jones, Wensley, Wirth & Azarian, Rochester, NH
Responsibilities included greeting clients, scheduling meetings, and basic dictation. Focused on initiative of paperless office for efficiency
Education
McIntosh College: Dover NH
Associates Degree in Paralegal Studies: June 1998
Somersworth High School, Somersworth, NH
Diploma: June 1994
Computer Skills
Windows, DOS, MS Word, MS Excel, Therapy Source, Advantix, Various POS systems, Various Medical Billing Programs
References available upon request.
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