Customer Service Supervisor

Angel L. Bailey

*** ********* **. **. ***. ****

Atlanta, Ga. 30312

Cell: 678-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a full-time position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

EMPLOYMENT HISTORY:

Security Supervisor 02/11 Present

Employer: Walden Security

3333 Piedmont Rd. Atlanta, Ga. 30305

Salary: $11.90/hour, 40 hours/week

Supervisor: Bernard McGee 404-***-****), may be contacted.

Oversee shift operations and on the job training. Implement post orders. Applied loss prevention techniques and investigated external theft incidents when needed. Meet strict customer requirements. Support account manager. Make access badges for new employees. Complete administrative duties

Custom Protection Officer, 08/10 02/11

Employer: G4S Wackenhut

1995 N. Park Place NE Marietta,Ga 30339

Salary: $11.25/hour, 40 hours/week

Supervisor: Sgt. Angela Wiley 678-***-****, may be contacted.

Monitor CCTV’s. Manage a multi-line phone system. Provide great customer service. Make badges for the Fi-Serv employees, cleaners and co-workers. Patrol all buildings with company vehicle.

Customer Service Representative, 06/10 08/10

Employer: Ryla Teleservices

2120 Barrett Park Dr. Kennesaw, Ga. 30144

Salary: $10.00/hour, 40 hours/week

Supervisor: Tashay Jackson 678-***-****, not sure if still employed there.

Answer phones professionally. Respond to customers inquiries. Researched required information using available resources. Process orders, forms and applications. Provide great customer service.

Investigator Assistant, 06/10 07/10

Employer: Clayton County Public Defender’s Office

146 N. McDonough St. Jonesboro, Ga. 30236

Salary: $0.00/hour, 40 hours/week

Supervisor: Jamal Buster 404-***-****, may be contacted.

Conducted criminal investigations to protect the citizens of the jurisdiction. Investigated individuals suspected of committing criminal activity. Search case activity and inmate status on Clayton County Court website. Interview inmates for court appoint counsel. Interact with varies agencies to obtain police reports, warrants and background checks.

Check 21 Clerk, 04/08 05/10

Employer: Georgia Department of Revenue

1200 Trade port Blvd. Hapeville, Ga. 30354

Salary: $8.25/hour, 40 hours/week

Supervisor: Carolyn Anthony 404-***-****, may be contacted.

Process payments for timely deposit to the bank and credit to taxpayer’s account. Assist in the process for handling rejected items for re-processing in a timely manner. Communication of status updates to managers and directors. Open, sort, and prepare over 300 pieces of mail daily

EDUCATION:

Brown Mackie College June 2010

A.S. Degree, Criminal Justice GPA: 3.35/4.0

COMPUTER SKILLS:

Microsoft Office, Outlook, Access, Excel, PowerPoint, Internet

REFERENCES:

Monica Reviere *************@*****.*** 540-***-****

Chance Lyons **********@*******.*** 678-***-****

Erica Prince ********@*****.*** 678-***-****

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