Ten years of commended performance in key customer service and support roles.
Expert in customer care/communications, problem solving, relationship building and user training and support.
MS Office “power-user” with additional proficiencies in assorted databases.
Word, Excel, PowerPoint, Access, Outlook, Email, Internet
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include…
Call Centers Online Support Customer Service Desks
World-Class Customer Service
Troubleshooting/ Problem Solving
Customer Order Fulfillment Call Center Operations
Reports & Documentation
KODIAK MORTG. Call center / Telephone Interviewer
Customer Support Representative, 1999 to 2001
Concierge / Front Desk, 1998 to1999
Entertainment / Promoter, 2001 to 2010
Asst. Loan Officer/ Account Representative, 2001 to 2002
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. I also have excellent personal skills as well as excelling at building relationships that last. Have experience in conflict resolution and handle stressful situations well. Realizing the customer comes first.
Seattle Vocational Institute Seattle,WA
References Available upon request