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Customer Service Support

Location:
Bothell, WA, 98012
Salary:
13.00
Posted:
August 23, 2012

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Resume:

Shana Carter

**** ****** ***** **. *******,WA. **012

Home: 425-***-****

w6wyys@r.postjobfree.com

Career Snapshot

Ten years of commended performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, Email, Internet

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Professional Experience

GILMORE RESEARCH

GROUP

KODIAK MORTG.

EPIC RESORTS

SELF EMPLOYED

KODIAK MORTG. Call center / Telephone Interviewer

Current

Customer Support Representative, 1999 to 2001

Concierge / Front Desk, 1998 to1999

Entertainment / Promoter, 2001 to 2010

Asst. Loan Officer/ Account Representative, 2001 to 2002

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. I also have excellent personal skills as well as excelling at building relationships that last. Have experience in conflict resolution and handle stressful situations well. Realizing the customer comes first.

Education

Seattle Vocational Institute Seattle,WA

GED 1999

References Available upon request



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