Customer Service Data Entry
Resume:
Nancy Pagan
Apt * C
Chicago, IL 60656
To whom it may concern:
I am writing to express my interest in securing employment with your company. As you will see, I come with a background that you will find unique and distinctive among your typical applicants. I am interested in a position that will allow me to combine my knowledge and capabilities to the utmost as well as personal and professional growth.
I am exploring new challenges that will allow me to apply my creativeness to grow and expand a dynamic company. Maybe you know of such opportunity. If so, I will welcome the opportunity to explore it further. Perhaps most critical to this success has been my innovation and resourcefulness in solving the diverse challenges and problems that I have faced in my lifetime.
For your review and consideration, I have enclosed my resume with details of my background and experience highlights. I welcome the chance to meet you to discuss your needs and my ability to meet them in more detail. In the meantime please do not hesitate to contact me if I can answer any questions. Thank you for your time and consideration.
Sincerely,
Nancy Pagan
Enclosure
Nancy Pagan Email:*****.*****@*******.***
Objective
To obtain a position which will allow me to utilize my strong organizational and interpersonal skills while working independently or as a team player?
Professional Work Experience
DOVENMUEHLE MORTGAGE INC LAKE ZURICH, ILLINOIS
2006-2010
Senior Loan Administrator
Analyze and reconcile delinquent tax issues, escrow discrepancies and inquiries
Ensure all appropriate penalties are charged to assigned vendors
Communicate via on-line, fax, telephone and mail with all levels of personnel and tax service
Thorough knowledge and understanding of all tax agency requirements
Process and resolve tax escrow inquiries and delinquencies
Research and process tax refunds received
Maintain familiarity of mortgage terms related to tax and escrow functions
ABN AMRO MORTGAGE GROUP INC. NORRIDGE, ILLINOIS
F/K/A LASALLE HOME MORTGAGE CORPORATION
1995-2006
Tax Escrow Representative 1999-2006
Processed manual tax payments and monitored delinquent reporting
Compiled data and ran reports to identify discrepancies within the mortgage portfolio
Resolved presidential and escalated complaints
Researched and redeemed sold property taxes
Updated and maintained Access databases and Excel reports
Reviewed incoming checks and processed deposit transactions
Disbursed penalties from corporate accounts and assisted in recover of funds
Mortgage Department Release Representative 1995-1999
Prepared releases in a timely manner for paid-in-full loans
Checked releases thoroughly for submission entered into database
Prepared correspondence related to releases
Resolved processing issues by maintaining contact with attorneys and customers
LIBERTY MUTUAL INSURANCE COMPANY CHICAGO, ILLINOIS
1991-1993
Office Assistant
Accounts Payable – processed billing for insurance claims
Distributed mail to corresponding department
Data Entry
Attended all secretarial duties such as phones, filing, faxing, mailing, typing, and copying,
Prepared litigation files for attorneys
ADCO/WEINMAN CHICAGO, ILLINOIS
1985-1991
Order entry operator
Data entry of over five hundred orders daily
Assisted warehouse engineers with any needs as necessary
Assisted company with order entries, and data entry for all customers
Supervised a group of five data entry specialists
Completed orders over the phone with excellent customer service
Education
Robert Morris College
Chicago 1981-1982 William H. Wells High School
Chicago 1977-1981
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