Engineer Network

NILAY PATEL

** ***** ******, ******, ** - *****

Cell: 229-***-****

Email: *******@*****.***

SUMMARY

• Experience in Networking, including hands-on experience in providing network support, installation and analysis for a broad range of LAN/WAN/MAN communication systems

• Experience in IT Managed services as a Network Technician on platforms Windows 7, XP/Vista, Windows Servers 2000 / 2003 and Cisco environment.

• Knowledge of Routing and Switching concepts and MPLS design.

• Knowledge of Cisco IOS for configuration & troubleshooting of routing protocols: OSPF, EIGRP, RIP, BGP v4, MPLS

• Experience with Installing LAN, analysis of LAN workstations and Network devices including Network Printer, Data servers, Application Servers, Network Backup etc.

• Knowledge of implementing and troubleshooting layer 2 technologies such as VLAN Trunks, VTP, STP, RSTP.

• Implementation of HSRP for Default Gateway Redundancy

• Understanding of Checkpoint and Cisco PIX firewall administration across global networks

• Supporting and Building various System network including Windows 2003, 2008 server, Client OS : Windows XP / Vista / Windows 7.

• Excellent interpersonal, communication and organizational skills with the ability to interact effectively with employees at all levels within the organization.

• Creating and Maintain Documentation for Company and customer 's logs using various Ticketing Systems.

SKILLS

• Routing Protocols –IGRP, EIGRP, OSPF, BGPv4

• WAN Protocols – HDLC, PPP

• Packet Switched WAN – ATM, FRAME RELAY, MPLS VPNs

• Security Technologies: Sonic Firewall, Cisco ASA, Checkpoint NG

• Cisco Routers: Cisco 3640,Cisco 3600

• Redundancy and management – HSRP

• Physical interfaces – Fast Ethernet, Gigabit Ethernet, Serial, Fiber Optics

• Layer 2 technology: VLAN, VTP, Spanning-tree, PVST

• Switches: Catalyst 6500,4500, 3500

ACADEMICS

Bachelor in Computer Application (B.C.A.)

CERTIFICATES

• Cisco Certified Network Associate(CCNA)

• Microsoft Certified System Engineer(MCSE)

• Microsoft Certified Software Administrator(MCSA)

• Microsoft Certified Professional(MCP)

TRAINING

• CCNP (Routing and Switching)

• CCNA (Voice)

• MCITP (Windows 2008)

• SAP CRM

• CompTIA A+ Certified Computer Specialist(A+)

• CompTIA Network+ Certified Technician(Network+)

PROFESSIONAL EXPERIENCE

Verizon Wireless, Bedminster, NJ 07/11 to 02/12

Associate Technician

Key Responsibilities

• Monitoring NMS for faults and alerts, as well as enhancement/refinement of NMS to provide more insight into production.

• Flexibility to support 24 / 7 operations

• Document all network-related activities in ticketing system.

• Providing Technical support for Telecom transport services T1, ISDN PRI, BRI, DS3, OCx, Fiber, and Ethernet facilities.

• Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet, VoIP, and other Managed Services.

• Perform other duties as assigned to support the continued success of self, team, department, and company.

• Working with Cisco TAC, Switch Tech, RF Engineers to resolve issues.

• Opening up ticket with AT&T , U.S. Cellular and other carriers.

• Work with third-party maintenance, co-location facility staff and major internet backbone providers to identify and resolve customer affecting network, hardware and software issues in a timely manner.

• Escalate and push network issues to resolution within company and with our vendors

Ravi Neel Corp, Fitzgerald, GA 10/08 to 06/11

Manager

Key Responsibilities

• Installing, Configuring and troubleshooting Windows 7 / Vista / XP.

• Providing IT support to end users with desktop PCs, Laptops and other devices.

• Providing Supports using Remote Connections tools like Team Viewer, Logme In etc.

• Maintained and installed new internet connections for customers.

• Installing Wireless Internet, LAN.

• Providing Support for Computer Peripherals : USB Printer, Network Printers, Scanner, FAX

• Providing Support for Software : MS Office, MS Outlook, Backup and restore etc.

• Security Camera Systems for small business : Retail Stores, Motels

• Create and maintain vendor / customer data

• Work with various vendors as needed to solve Internet, network, hardware and phone issues

• Installing and configure POS Systems to Retail Stores.

Projects and Training 01/07 to 09/08

• Handle Short term Networking Projects : NYC, NY

• Providing IT network support to small and medium size clients on site and remotely.

• Working with Windows Server 2000/2003, LAN/WAN, DNS, DHCP, Sonic Firewalls.

• Install and configure various server and laptop/desktop based software.

• Responsible for providing 24X7 network support.

• Maintaining and Supporting Local network PC, Servers for different clients in New Your City area.

• Assign Static and DHCP IP address to access appropriate application and data from servers.

• Responsible for configuring Servers, Desktops, Network Printer, File sharing and other network resource

• Provisioning AD and Exchange account for end users and configuring Outlook.

• Install, configure and maintain sonic firewall to filter user access.

• Install, configure and maintain Antivirus for servers and clients.

• Working with backup software and hardware, backing up daily basis of servers and client’s data.

• Studied and preparing for Cisco CCNA and CCNP

• Studied SAP CRM at Texan Software Solutions.

HCL Infinet Ltd, Baroda, India 10/05 to 12/06

POP (NOC) Engineer

Key Responsibilities

• Experience working in 24 x 7 Support Operation

• Team Leader in the local region for various customer’s circuit connectivity

• Handle all Troubleshoot tickets and maintain record for Office and customer use.

• Solve the entire problem at POP office using troubleshooting with Routers and WAN links.

• Company is India’s leading company in providing the VPN Services.

• Company is providing the Leased Line, ISDN and PSTN

• Responsibilities include all activity of POP office at HCL Infinet Ltd Performing daily maintenance, troubleshooting and monitoring the customer data links.

• If any customer getting problem then we have to provide the solution for

• Environment: Router 3660 Series, RAS Server, Leased Line and ISDN lines, Switches, Hubs and LAN cables.

Contact this candidate