Manager Sales
Resume:
GREGORY J. POLLAK
Hoschton, Ga. 30548
E-mail: ******@***.*** 678-***-****
• Experienced District/Region/Branch/Store/Operations Management Professional responsible for $14 - $50 million of sales revenue in the retail and services sectors.
• Dynamic, results focused leader with a consistent history of success in multi-unit management.
• Unparalleled team builder who creates and nurtures an innovative and friendly workplace in order to exceed customer and shareholder expectations.
• Driver of change and exceptional performance by sharing a clear vision and infectious passion.
• Progressive track record of sales revenue growth and continuous operational improvement.
Specialties:
Multi-unit Management Sales Management Operations Management
Profit and Loss Review Team Building Recruiting and Retention of Top Talent
Site Location New Store Start-up Employee Training and Development
Merchandising & Inventory Management
PROFESSIONAL EXPERIENCE
TIGERDIRECT.COM, Jefferson, GA 8/2010-Present
General Sales Manager
THE HOME DEPOT - AT HOME SERVICES, Atlanta, GA 2002-2009
Branch Installation Manager 3/2004-8/2009
Project Manager 6/2003-3/2004
Project Expeditor 7/2002-6/2003
Responsible for the management of all installation functions and job processes to ensure that jobs are completed on a timely basis and to the satisfaction of the customer.
• Continually install 20% over plan volume and 100% backlog of sales for a $30+ million dollar installation branch. Job completions increased by 25%.
• Responsible for recruiting, hiring, training and managing of Installation Managers, Project Coordinators, Field Inspectors and Field Managers for the Atlanta territory.
• Reduced turnover to acceptable level by initiating proper training of personnel. Turnover rate is less than 3%.
• Ensure results of jobs that meet and exceed performance standards and metrics relating to timely completion of jobs and minimal service issues.
• Primarily responsible for resolving customer affairs issues or other customer service issues that are not resolved in a timely manner; consistently ranked as one of the top branches in resolving customer issues.
• Responsible for ordering, reviewing and inspecting all jobs for a $1+ million dollar install territory.
• Scheduled over 100% of branch back log jobs per month, $1.5 million per month.
BEST BUY, Atlanta, GA 2001 - 2002
Sales Manager
Responsible for the overall customer experience, team and individual sales execution, the supervision of the store employees and the overall business results of the store.
• Trained, coached, motivated and energized all sales supervisors, senior staff and sales teams to achieve personal success for staff member and store.
• Responsible for increasing bottom line profitability by increasing sales revenue while developing operating efficiencies, $50 million.
• Maintained a multi-million dollar inventory by analyzing sales reporting, reduced shrink by 1.5%.
• Achieved highest service plan numbers in the region and maintained high margins, along with positive comp. numbers.
• Acted as the “final call” on customer concerns, governed pricing decisions and oversaw all customer interactions.
DEKOR, INC., Atlanta, GA 2001 - 2001
Logistics Manager
Supervised all inbound and outbound shipments for all stores within the company.
• Implemented and maintained procedures to streamline intake flow of products.
• Established an efficient process for logistical operations.
• Supervised the scheduling of deliveries to ensure excellent customer satisfaction.
• Responsible for several inventories that resulted in less than .2% shrink.
COMP USA, Atlanta, GA 1998 - 2001
Operations Manager 6/2000 – 3/2001
Retail Manager 2/1998 - 6/2000
Key member of a management team who preformed various duties related to sales, finance, inventory, retention and customer service. Responsible for recruitment, selection, development and training of all department managers and team members.
• Managed daily cycle counts, receiving variances and quality of inventory.
• Managing to a Profit & Loss, including budget forecasting and Profit & Loss review of the store, $45 million.
• Performed computer upgrades, troubleshoot software problems and provided technical support to customers and staff.
• Successfully managed all operational functions including receiving/back room, inventory, merchandising and store maintenance.
• Posted lowest inventory shrink and turnover in 5 years.
• Second highest sales in Atlanta Region, $45 million.
• Trained and developed retail sales team members by conducting weekly sales meetings, weekly report card sessions and daily sales observations.
BLOCKBUSTER VIDEO, Atlanta, GA 1994 - 1998
District Manager
Responsible for driving key metrics by creating an environment where managers/employees are actively engaged in meeting or exceeding sales.
• Staff Store Manager positions by recruiting, hiring, developing, disciplining and terminating team members as needed.
• Developed an innovative training program that was used for all store personnel.
• Conducted regular store visits to assess the quality of operations, consistency and compliance of company policies, procedures and standards.
• Ranked in the Top 3 in revenue for Atlanta market, over $14 million.
BLOCKBUSTER VIDEO, Atlanta, GA 1993 - 1994
Store Manager
• Staff Store positions by recruiting, hiring, developing, disciplining and terminating team members as needed.
• Analyze and interpret stores’ financial data to ensue all control costs and revenue opportunities are being exploited.
• Winner of store appearance award 1993, 1994 and store customer service award 1995.
KMART CORPORATION, Atlanta, GA 1986 -1993
Electronics Manager
• Staff department by scheduling and disciplining team members as needed.
• Analyze and interpret stores’ financial data to ensue all control costs and revenue opportunities are being exploited.
• Winner of KMART Customer Care Award 1989.
EDUCATION
Bachelor of Business Administration in Marketing-Georgia State University 1989
COMPUTER SKILLS
Windows 3.1, Microsoft Office, Windows XP, Mac OS 9, MXP (A UNIX System), Corel Draw 9, Adobe Photoshop, JDA Software, Kronos, JDE One World
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