Customer Service Manager
Resume:
Experienced Dispatcher, Customer Service and Payroll Manager
Lazaro Mejias
**** ** ***** **, *** # 413
Miami FL, 33183
**/**** – Present Golden Sunrise Transport, Inc. Miami, FL
Dispatch Manager
• Dispatch incoming and outgoing Trucks. Oversee Operation Dispatching Operations.
• Manage Dispatcher’s Assistant and all Drivers.
• Give Great Customer Service to Freight’s owners or Transport companies. (Face-To-Face or over the phone.)
• Arrange Pick Ups in accordance to a Pick Up Board, while sticking to strict time deadlines.
• Strategize routes properly so no freight would be picked up or delivered late.
• Have never had an Operation’s Failure (Failed to pick up or deliver any freight.)
• Learn routes and always be re-routing and moving trucks around in the most efficient and timely manner possible.
• Learn and be able to perform all of Dispatch Assistant’s tasks to better manage them or perform them if needed.
• Keep track of all operations to minimize driver downtime & mistakes.
01/2007- 08/2008 Giltec, Inc. Miami, Fl
Customer Service Manager/Sales Representative
• Handled and took students through the whole registration process, up to the point where the students started the classes. (Including, adding them to our LMS and assigning them the correct courses)
• Handled files and Bi-Monthly reports on all students.
• Answered all Technical and miscellaneous question that the students or potential students had. (Through the phone, E-mail or an Online Chat System.)
• Gave advice on which courses were best suited for the student. (Including Business and IT courses Certification advice)
• Sent certificates of completion to each student that finished their courses.
• Made cold call lists out of OneSource Database.
• Made cold calls to potential buyers.
• Made and attended appointments with potential buyers.
• Added courses to our LMS as needed.
• Did most of the data entry of our whole website, and made all changes necessary.
• Built and modified as necessary in Excel a full Catalog of all courses.
• Fixed all computer/fax/scanner/printer problems at the office. Did all updates on the computers and fixed related problems.
08/2005- 08/2006 S.W.S. Structural, Inc. Miami, Fl
Payroll/Office Manager/ HR Administrative Assistant.
• Established/ordered all furniture for a new office.
• Received & inputted new invoices into a database made by me.
• Sent invoices that needed payment out.
• Handled the renting of 2 heavy pieces of machinery(Bobcat/Mini Driller)
• Invoiced above said machinery.
• Inputted all employees/bills/invoices checks into Quick-books.
• Printed all checks from Quick-books and put them into envelops.
• Mailed and/or delivered personally checks as needed.
• Delivered equipment to different projects.
• Took employees that had been hurt & had no transportation to their doctor's and therapy appointments.
• All transportation was done in my car or the company's cars.
• Kept detailed records of invoices paid/pending outside of Quick-books(Hard copies/excel sheet made by me).
• Closed office everyday with Alarm/front door lock/front gate locks).
• Fixed all computer/fax/scanner/printer problems at the office.
• Ordered all supplies needed for the office on a weekly basis.
• Supervised 3 employees of a sister company in the same building.
08/2004-8/2005 Areda, Inc. Miami, Fl
Payroll Supervisor/HR Administrative Assistant
• Picked, opened and distributed mail accordingly,
• Answered phones & transferred calls accordingly.
• Handed out & sought after the filling out and handling of new employee applications.
• Handled payroll for over 500+ employees.
• Created my own payroll keeping databases (still being used at the company)
• Updated my payroll database with new employees and those that left weekly.
• Handled all payroll problems (missing hours/name changes/address changes/S.S. Problems)
• Dealt with Workers Comp. and everything related.
• Received and sorted all faxes.
• Dealt with 3rd party company for the printing of checks.
• Made copies/faxed for all personnel at the office (11 people).
• Fixed anything and everything around the office (including the PCs as best could).
• Sent out architectural drawings via Carriers and/or Fed-ex/UPS daily
• Filed all papers as needed. (invoices/legal cases doc./waivers/applications/all papers dealing with the ongoing projects(2 of which are new branches at FIU)/licenses).
• Received bills/invoices and sorted them for accounting.
• Sorted & mailed out checks & kept a detailed record of such.
• Took care of office plants.
• Placed weekly orders for office supplies & misc. stuff.
• Moved employees to different projects if needed.
• Kept track of daily attendance of all workers.
8/2003- 8/2004 The Palace Upscale Senior Living Miami, Fl
Waiter
• Greeted & helped seat the members of The community.
• Handled up to 7 full tables alone/ 7+ with a partner.
• Folded napkins for all the tables/placed linens on the tables/placed enough glasses, wine glasses, spoon, forks, plates on each table.
• Set up the tables according to what the dinning room manager wanted. Had misc. jobs daily (refill ketchup on the whole dinning room/serve all dressing & place them at each station so others did not have to go back in the kitchen and get it/refill all sugar & salt tray/ place bread at all tables)
• Took & memorized all orders.
• Placed all orders with cooks.
• Took back & gave food to the members in the right order (salad/main course/desert & coffee).
• Also tended to all their dining needs (water/drinks/wine/salt & sugar/ketchup/dressing/napkins/bread/butter/changes to their orders/reheating foods/ etc.)
• Cleaned & Reset the tables as more members arrived as quickly and neatly as possible. Talked and socialized with members (Always wearing a SMILE)Give good Customer Service
• Picked up all silverware & glasses and placed them to be washed.
• Picked up all linens & napkins and placed them to be washed.
• Help clean the dinning room/kitchen before leaving
• Assisted as a waiter for banquets(walk around with trays offering food/drinks to members)/did ice cream hour/served Alcoholic beverages)
11/2002- 8/2003 Wild Oats: Miami, Fl
Produce
• Receive products on pallets (12+ pallets on Sat)Unload product boxes from pallets.
• Organize product boxes strategically inside the cooler to maximize space & product life. Place all products out in the floor neatly.
• Prepare AD. product displays & AD. samples. All of the above in 2 hours.
• Clean anything that got dirty
• Greet/meet costumers as they entered the store. Introduced myself & offered my assistance to the costumers.
• Replenish displays/samples as needed. Helped any other dept. that needed help.
• Supervised others to make sure they restocked/cleaned/greeted correctly and offered assistance.
• Helped place orders by giving amount of product left in the cooler & amounts of product I knew would be needed for the next day.
• For closing put all product that was left in cooler out in the displays so that there would be room in the cooler for the next day.
• Left everything ready/clean for the person opening the next day.
• Shared my knowledge with costumers about produce & also with my fellow co-workers.
• Learned to be versatile & to multitask well (supervising/refilling displays/greeting and meeting costumers/helping costumers/keeping count of stock in cooler all at the same time.)
Education: Florida International University (Presently Pursuing B.A Computer Engineering)
Skills: Word, Excel, Quick books, Outlook , Internet Navigation , and Bi Lingual (Spanish)
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