Customer Service Sales

Robert J. Silagy

**** ******** **. ** ***** Canton,Ohio 44709; rsilagy1@ neo.rr.com;330-***-****)

OBJECTIVE

Established sales executive with an impeccable ability to analyze, target and capture new business. Recognized as an individual with keen people skills and experienced in leading teams and business development. My career goal is to utilize my customer and sales expertise to become a key contributor for a reputable organization.

PROFESSIONAL EXPERIENCE

Honeywell International / Consumer Products Group- Automotive Aftermarket 1981- 2011

Renowned marketers of Bendix brakes, Autolite spark plugs, Bendix Prestone antifreeze and

Prestone car care products

Account Executive/Account Manager 2000 -2011

Responsibilities

• Responsible for exceeding up to 10 million dollar quota with a sales team up to 10 sales representatives in the automotive aftermarket industry. National account responsibility at Kroger and key responsibilities at NAPA, Mack Truck and Discount Drugmart.

• Develop and analyze account base with sales team and customer service to identify and implement growth opportunities and new account development

• Persistent prospecting and cold calls resulting in new account opportunities/growth for customers

• Utilize and analyze competitive trends and point of purchase data for new product additions.

• Establish and maintain outstanding customer relationships to maximize customer potential.

• Share best practices with sales team, customer service and cross-functional teams to promote team cohesiveness and product added value

• Consistent monitoring of sales team and customer service sales and order activity,via salesforce.com, to ensure all sales functions are properly performed and opportunities captured

• Collaborate with sales team to create and customize customer presentation,training and promotion to drive branded product.

• Customize and implement customer presentation and promotions utilizing PowerPoint to drive branded product.

• Conduct skillful negotiations and instituted innovative problem solving solutions.

Accomplishments

• Proactively utilized company resources and marketing data to secure a new major warehouse located in Ohio. Delivering an additional $60,000 of revenue with an estimated opportunity of $300,000.

• Coordinated a successful marketing blitz with additional sales representation from other territories, supported by a promotions and incentives, at the fleet and installer level, generating over $75,000 of incremental business.

• Designed, collaborated and implemented with broker and Honeywell marketing team a customized antifreeze pallet program for the 1500 Kroger stores and C-stores which delivered an incremental $200,000 of new volume.

• Number one in new product sales at NAPA

• Elected National Salesman of the Year in 2005 by exceeding quota in multiple categories by 20%

• Successfully organized and led both team and manpower personnel at new store openings at Rural King.

• Consistent displacement of competitive product with customer base by utilizing point of purchase data and marketing trends data generating over in $50,000 of new sales.

• Led marketing drive to penetrate a new channel by developing a custom car care display at multiple customers including Discount Drug and Smyth Automotive.

• Directed new product introduction of Prestone gallon antifreeze to new retail channel (Kroger.) 900 stores sold resulting in $200,000 of incremental sales growth.

•Recognized as The Anderson’s Vendor of the Year for excellent customer service and new product placement.

District Sales Representative/ District Manager 1981 -1999

• Responsible for driving sales of a 2 million dollar territory with supervision of 2-6 sales representatives.

• Key account responsibility with Roadway Express and Forest City/ Trak Auto Parts 75 store automotive chain.

• Consistent field work with sales representatives to ensure best practices and understanding of product features and benefits.

• Organize and participate in customer training to drive branded business

• Attend and work at regional and territory trade shows to promote company products

EDUCATION

The University of Akron; Bachelor of Science, Technological Business Education

Associates of Science, Business Technology & Transportation

SKILLS

• Expertise in Word, Excel, PowerPoint, SAP, Business Objects and Salesforce.com

• Impeccable customer relation skills with ability to multi-task

COMMUNITY INVOLVEMENT

• Harvest Meal volunteer

• A Community Christmas volunteer

• Christ The Servant Church volunteer

• Youth volunteer for baseball, football, basketball and softball

References available on request

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