Customer Service Sales
Resume:
LINDA M GARZA **** WHITAKER DRIVE
CORPUS CHRISTI, TX 78412
***************@*****.***
Career Objectives
Seeking Clerical Postition that will utilize my strong people skills,as well as my organizational abilty.
Summary of Qualifications
Operate office machines,such as photocopies and scanners,fax,personal computers, answer telephones,direct calls and take messages,microsoft word, microsoft excel,knowledge of the structure and content of spanish language.
Work History
Quantum Financial, CORPUS CHRISTI, Texas
Collector
Apr 04, 2011 - Aug 12, 2011 Called delinquent accounts,take payments,answer phones,data entry.
Noble Finance, Corpus Christi, Texas
Collector
Aug 16, 2006 - Apr 02, 2011 Called delinquent accounts,take payments,new applications.
Mv Transportation, Corpus Christi, Texas
Call Taker
May 04, 2005 - Mar 13, 2006 Answer inbound calls from clients needing bus transportation transportation,scheduling,and documented imformation into data base.
Money Box, Austin, Texas
Teller
Jun 18, 2001 - Jan 28, 2005 Cashed checks,money orders,money gram,balance drawer.
Education
Roy Miller High, Corpus Christi, Texas
High School Diploma/GED
Sep 1981 - May 1982
Occupational Experience
Cashiers ( 10 yrs 0 mos )
Insurance Sales Agents ( 0 yrs 0 mos )
Bill and Account Collectors ( 5 yrs 0 mos )
1.Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract. 5 to 9 years
2.Drives vehicle to visit customer, return merchandise to creditor, or deliver bills. 3 to 4 years
3.Mails form letters to customers to encourage payment of delinquent accounts. 5 to 9 years
4.Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond. 5 to 9 years
5.Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit. 5 to 9 years
6.Receives payments and posts amount paid to customer account, using computer or paper records. 5 to 9 years
7.Records information about financial status of customer and status of collection efforts. 5 to 9 years
8.Sorts and files correspondence, and performs miscellaneous clerical duties. 3 to 4 years
9.Traces delinquent customer to new address by inquiring at post office or questioning neighbors. 5 to 9 years
Customer Service Representatives ( 5 yrs 0 mos )
Receptionists and Information Clerks ( 0 yrs 0 mos )
1.Files and maintains records. 1 to 2 years
2.Receives payment and records receipts for services. 1 to 2 years
3.Types memos, correspondence, travel vouchers, or other documents. Training only
Office Clerks, General ( 2 yrs 6 mos )
1.Answers telephone, responds to requests, delivers messages, and runs errands. 1 to 2 years
2.Collects, counts, and disburses money, completes banking transactions, and processes payroll. Less than 1 year
3.Communicates with customers, employees, and other individuals to disseminate or explain information. 10 to 14 years
4.Compiles, copies, sorts, and files records of office activities, business transactions, and other activities. 1 to 2 years
5.Completes and mails bills, contracts, policies, invoices, or checks. 1 to 2 years
6.Computes, records, and proofreads data and other information, such as records or reports. Less than 1 year
7.Operates office machines, such as photocopier, telecopier, and personal computer. 10 to 14 years
8.Orders materials, supplies, and services, and completes records and reports. 1 to 2 years
9.Reviews files, records, and other documents to obtain information to respond to requests. Less than 1 year
10.Stuffs envelopes and addresses, stamps, sorts, and distributes mail, packages, and other materials. 1 to 2 years
11.Transcribes dictation and composes and types letters and other correspondence, using typewriter or computer. Less than 1 year
Office and Administrative Support Workers, All Other ( 3 yrs 0 mos )
Computer Skills
Typing Speed: 40 Words Per Minute
•Data Entry Terminal (PDT, Mainframe Terminal, etc)
•Internet Browser (Internet Explorer, Firefox, etc)
•Peripheral Devices (Scanners, Printers, etc)
•Personal Computers
•Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Read Speak )
References
Brenda Mota
Friend
Wells Fargo Bank
Renee Garza
Friend
Nueces County
Lydia Aguirre
Friend
Noble Finance
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