Restaurant Manager

LORI AIKENS

OBJECTIVE

To obtain a position in a unique and challenging environment in which I can use my skills to contribute to improve profit and performance. To work for a company that allows upward growth from Assistant Manager to General Manager.

EXPERIENCE

2008-present Applebees Martinsburg, WVServer Opening duties and set –up. Identify any guest concerns and corrects any issues. Execute team responsibilities. Suggestive selling to all guests. Following company policies. Serving hot food hot, cold food cold and checking for presentation.

2006-2007 Texas Steakhouse & Saloon Martinsburg, WVManagement Responsible for building sales and marketing. Hiring, training and scheduling all front of the house employees. Handling guest issues and issues with a positive outcome. Posting invoices into weekly budget. Weekly bar inventory and ordering. Controlling labor in the front of the house and kitchen. Cash control and safe audits.2004-2006/1994-2004 Ground Round Frederick/HagerstownManagement/GM Responsible for resolving employee concerns and issues. Following policies on improving performance and documents chronic performance problems with the employees. To recruit and maintain employee turnover. Having zero defects and handling guest concerns and issues personally. Responsible for building sales in the store and coming up with in store Promotions to build business in our store. Accountable for having a quarterly manpower plan for staffing all in house positions. Was responsible for bi weekly payroll. P&L Reports both weekly and monthly. In store ordering and inventory. Experience in extensive profit/ loss implementation of labor cost controls. Was responsible for management schedules and overlooked all in store schedules and staffing levels.

EDUCATION

1980-1984 North Hagerstown High School Hagerstown,MD Took mostly business classes. Graduated from high school.

KEY STRENGTHS

Very well organized and comfortable working in a multi-task environment. Above average verbal communication skills. I am a self-starter who understands what is expected out of me. I have experience in all operations of running a store successfully. From hiring, training and development of employees. Maintaining turnover of employees, having zero defects and guest complaints and issues. Building growth in food and liquor sales. Cash control, expenditures, profit and loss management, inventory, payroll, weekly and monthly sales reports and labor reporting and company recap. Experience in safety and security and compliance with all Federal, State and Local codes.

• E-MAIL ME@ ***************@***.***

67 DOMINO COURT • MARTINSBURG, WV 25404 • PHONE 301-***-****