Sales Customer Service
Resume:
Joyce Lim
OBJECTIVE
Looking for a position in an office where I can utilize my skills and abilities.
OFFICE SKILLS
Office Assistance:
Office and Database Management
Event and Calendaring
File Maker Pro
Excel/Word
Peach Tree
Quickbook
ADMINISTRATION AND ACCOUNTING SKILLS
Contracting with companies throughout Los Angeles County area.
6/2010 to Present
*LOAD TRANSPORT 1/2005 to 5/2010 Eagle Rock, CA.
ADMINISTRATIVE/ACCOUNTING/DATA ENTRY KEYER Quickbook
*WESTAFF EMPLOYMENT 6/2005 to 1/2007 Lawndale , CA .
ADMINISTRATIVE/ACCOUNTING/DATA ENTRY KEYER Quickbook
*AJILON FINANCE 7/2006 to 1/2007 Artesia , CA .
ADMINISTRATIVE/ACCOUNTS PAYABLE CLERK
Account Payable Quickbook
DUTIES:
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments.
Review files, records, and other documents to obtain information to respond to requests
Verify accuracy of billing data and revise any errors.
Operate typing, adding, calculating, or billing machines.
Prepare itemized statements, bills, or invoices, recording amounts due for items purchased or services rendered.
Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees and charges due.
Perform bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods.
Keep records of invoices and support documents.
Resolve discrepancies in accounting records.
Type billing documents, shipping labels, credit memorandums, and credit forms, using typewriters or computers.
Contact customers to obtain or relay account information.
Compute credit terms, discounts, shipment charges, and rates for goods and services to complete billing documents
TELEMARKETING
PUBLISHERS CLEARING HOUSE 1/2006 to 1/2008 Torrance , CA .
TELEMARKETER
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
CUSTOMER SERVICE RENTAL AGENT
NATIONAL CAR RENTAL LAX 1/2001-1/2007 Los Angeles , CA .
AUTO RENTAL AGENT
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
Provide information about rental items, such as availability, operation or description.
Rent items, arrange for provision of services to customers and accept returns.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies and procedures.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Keep records of transactions and of the number of customers entering an establishment.
Reserve items for requested times and keep records of items rented.
EDUCATION
1985-1989 University of Sto.Tomas, Quezon City , Philippines
Undergraduate courses in Accounting, Typing, Computer Literacy, and Data Processing
References Available Upon Request.
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