Customer Service Quality Control

Nikki M. Wyckoff

** ****** ****

Jacksonville, AL 36265

Phone: 256-***-****

Alt: 256-***-****

************@*****.***

____________________________________________________________

OBJECTIVE: To obtain and maintain a productive job.

EXPERIENCE: Internship-Ghee and Draper, 1001 Noble Street, Suite 200, Anniston, AL 36201, 256-***-****.

Billing client files that were ready to be closed

Drafted legal documents

Organized files

Answered phones

Made bank deposits

Calendar control

EDUCATION:

Associate in Applied Science Degree, Gadsden State Community College, Graduation 5/2009

Paralegal Program, ABA Approved

Dean’s Honor Roll

Major Courses in Basic Legal Research and Writing (A), Advanced Legal Research and Writing (A), Domestic Law (A), Wills, Estates, and Trusts (A), Criminal Law and Procedure (A)

Currently enrolled at Jacksonville State University

Criminal Justice Major-Minor in Sociology

ACCOMPLISHMENTS:

3.66 GPA at Gadsden State Community College

Secretary of Student Paralegal Association at Gadsden State Community College

Thomas-West Westlaw Fundamentals Certified

Strong people skills

Proficient in Word 2007, Excel, and Power Point

Able to multi-task

Strong organizational skills

EMPLOYMENT HISTORY:

Customer Service, Caldwell Cleaners, Birmingham, AL

June 2001-November 2001

Responsibilities:

Supervised the opening and closing of the business

Quality control

Customer service

Cash control

Cashier, Horseshoe Bend Food Store and Package Store, Alexander City, AL

September 2000-February 2001

Responsibilities:

Cash control

Organized and restocked shelves

Conducted inventory

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