Customer Service Manager
Resume:
Andrea Hunter
Email: ******@**********.***
Excellent customer service skills
Adept at working in a high-pressured, multi-faceted environment
RELEVANT EXPERIENCE
• Maintained detailed schedules of External Affairs Officer and all subordinate officers. Screened all calls into the department and made the appropriate referrals
• Using an electronic filing system, kept historical and sensitive material in an organized, detailed file which was used to complete detailed federal reports, and prepare forms.
• Knowledgeable with the Microsoft office suite, AP style guide and Government Post Office writing styles. Created schedules, reports and various forms to ensure proper data for briefing books which were provided to Congressional staff and elected officials.
• Compared and contrasted information from several sources to provide an accurate representation of information needed for various reports and meetings.
• Used policies and procedures as prescribed by each state to ensure consistent practices across departments.
EMPLOYMENT HISTORY
Resource Manager FEMA Columbia, MO 05/2011-12/2012
Executive Officer FEMA Columbia, MO 04/2011-04/2011
Resource Manager FEMA Des Moines, IA 03/2010-12/2010
FCO Executive Specialist FEMA Des Moines, IA 03/2008-03/2008
Administrative Specialist FEMA West Palm Beach, FL 02/2007-05/2007
Field Coordinator FEMA Port Charlotte, FL 11/2004-02/2007
ESS1 Dept. of Children and Families Arcadia, FL 08/2001-11/2004
EDUCATION
Issuing Institution Qualification Course of study
University of South Florida Bachelor of Science Elementary education
COMPLETED CONTINUING EDUCATION
Exercise Evaluation and Improvement Planning
Exercise Design
Effective Communication
Basic Instructional Skills
NIMS Resource Management
Writing Skills Workshop for FEMA Staff
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