Customer Service Executive Assistant

**** *. ***** ******, ********, CA *****

Phone 310-***-**** • cell 310-***-**** • email **********.*****@*****.***

Natasha Desai

Objective

To obtain an Office Management or Executive Assistant position, utilizing over 15 years of business administration experience performing administrative, accounting, secretarial, and clerical functions for executives and senior level management within an established organization.

Summary of qualifications:

15 years of Business Administration and Office Management experience.

Demonstrated ability working at several management levels.

Responsible for executing and managing various administrative and project management duties within a company.

Computer Systems Knowledge

Proficient in Microsoft Office Suites (Excel, Word and PowerPoint), Outlook, ACT! (CRM) Software, Lotus Notes, Mac OSX, Sage Software (Timberline and Mas90), and Internet Research.

Exceptional Communication and Interpersonal skills.

Natural leadership skills and Corporate Representation Ability.

Possess the ability to communicate effectively via written and verbal communications.

Demonstrated understanding of others due to my interactions with a broad and diverse people range.

Multiple Skills Matrix

Possess a wide range of skills that fit into several functional areas of an organization.

Executive Assistant

Office Management

Customer Service

Export Administration

Supervisory Experience

Human Resources Experience

Project/Construction Management Experience

Legal Clerk

employment history & Experience

Pinnacle Construction Partners, LLC, Nashville, TN.

11/08 – 06/11

Office Manager

Oversaw the running of the company and assisted and coordinated the hiring and firing of employees. Maintained office records and created day to day procedures for maintaining the filing system, office budget, expenses, processing of ITB’s, subcontractor’s database, all required licenses and certifications, personnel files, construction schedules, and company polices, including health and safety policies.

Performed various administrative duties: Such as responsible for performing all clerical and accounting functions and overseeing /delegating the project management and construction management functions and responsibilities within the company. Which included, Accounts Payable, Accounts Receivable, Payroll Processing on a weekly & bi-weekly basis, bank deposits, Human Resources, coordinating construction schedules, inventory control, sending out Invitation’s to Bid and researching RFP’s and developing new business opportunities.

Collaborated with management to prepare business proposals, coordinated and participated in weekly executive meetings and was responsible for providing monthly/quarterly/yearly financial reports and other presentation materials using PowerPoint; Sage and Excel. Also coordinated strategic meetings, project management meetings, travel arrangements; processed timesheets, expense reports, and office invoices; reviewed and routed incoming and outgoing correspondence; composed and notarized confidential correspondence and other materials as requested.

Maintained office supplies and ensured all office equipment, e.g., printers, computers, telephone system and Network were maintained and working efficiently and within company budget at all times; sorted mail, and managed the calendars and e-mail inboxes for the CEO and Vice President.

Responsible for planning and executing all company related events and activities: such as fundraisers, charitable events, Anniversary celebrations, Christmas parties, team building events, etc.

Southern California Edison, Rosemead, CA

11/07 – 06/08

Executive Assistant

Provided professional administrative support within a team environment to the Business Relations Director and Managers within IT Business Relations.

Coordinated routine meetings conference calls, audio-visual calls while executing exceptional dictation and notation skills and abilities; interfaced with all levels of personnel, including vendors and clientele.

Prepared presentation materials using PowerPoint; coordinated travel arrangements; processed timekeeping, expense reports, and office invoices; reviewed and routed incoming and outgoing correspondence; composed confidential correspondence and other materials as requested; drafted, proofread, edited, and reformatted presentations and reports ( including charts and tables).

Synchronized departmental team building workshops and events; ordered/maintained office supplies and ensured office equipment, e.g., printers and copiers were maintained; sorted mail, managed calendars, e-mail inboxes, and voicemail of the managers I supported, as well as screened all incoming telephone calls and performed other duties as assigned.

Department lead responsible for providing guidance and training to the Admin Team and back up coverage for other EA’s within the organization.

Created and implemented an administrative handbook outlining all the SCE processes and resources available to the administrative assistants within IT Business Relations.

Highly involved in the implementation and rollout of department projects; responsible for tracking progress, action items and deliverables of pending projects related to or integrated with IT Business Relations.

Photo Sciences, Inc., Torrance, CA

11/00 - 06/07

Executive Assistant/Export Administrator

Provided exclusive support to the COO/president and vice presidents of Photo Sciences, Inc. obtaining over 6 years of executive assistant skills and expertise.

Supervised and streamlined the front office by identifying and correcting the operational problems undermining efficiency.

Delegated responsibilities among the front office assistants and customer service. Coordinated daily office procedures and maintained a smooth flow of operations.

Participated in panel interviews, prepared new hire documentation, facilitated associate orientation, and participated in the termination process. Interpreted and developed personnel guidelines, resolved staff conflicts, negotiated wages, evaluated individual work performance and documented performance issues and recommended disciplinary actions

Calendared appointments and maintained schedules, coordinated and arranged high-volume executive level meetings, conference calls, audio-visual calls, and provided exceptional dictation & notation skills as required.

Maintained office files and records, including office equipment and supplies, mail filtering and distribution, screened calls, greeted visitors and interfaced with all levels of personnel, including peers, vendors, clients, managers, senior management and executives

Arranged both domestic and international travel accommodations, coordinated company functions, work shops and tradeshows, drafted, proofread, edited and prepared routine confidential correspondence, such as expense reports, presentations, agendas, reports (including charts and tables), invoices, and processed timesheets etc.

Negotiated & monitored all of Photo Sciences telecommunication needs, greatly reducing the company’s annual expenses by 40% in 2005.

Purchased company brochures, business cards, manufacturing materials and office supplies considering production schedules, vendor delivery schedules, and cost effectiveness.

Developed and implemented an effective Export Management System to ensure that all employees of Photo Sciences were in compliance with the United States Export Administration Regulations (EAR). Trained employees on the EAR and oversaw day to day export operations for Photo Sciences.

Developed and implemented an electronic filing system for export documentation, Non-disclosure Agreements (NDA’s), Business Certificates and Representation and contracted accounts, resulting in substantial time saving for handling government files.

Reviewed and approved Department of Defense (DOD) and ITAR contracts, Request for Quotes (RFQ’s), Purchase Orders. Drafted Non-Disclosure Agreements, Certification and Representation Applications and Supplier Surveys for Photo Sciences, Inc.

California Home Protection Services, Marina Del Rey, CA

Administrative Assistant

04/95 - 09/99

Organized and implemented a scheduling process to efficiently process home security contracts.

Arranged both domestic and international travel accommodations, coordinated and staffed mall venues and tradeshows, drafted, proofread, edited and prepared routine confidential correspondence, such as expense reports, presentations, request for quotes, reports, invoices, and processed timesheets, credit checks and customer orders.

Responsible for marketing materials such as, ads and press releases.

Maintained office files and records, including office equipment and supplies.

professional Skills & Attributes

Type 60 wpm

Contract Review

Analytical and versatile; creative in cutting costs and solving problems.

Exceptional communication and interpersonal skills.

Enthusiastic, diplomatic and effective in negotiations.

Detail-oriented and extremely well organized.

Innovative in designing and carrying out projects from start to finish with all necessary follow-throughs, while working with minimal to no supervision.

Multifaceted, and highly motivated with the ability to be equally effective working independently and, or in collaboration with others.

Education

Some College Coursework Completed.

References

Available Upon Request

Contact this candidate