Customer Service Quality Assurance

MICHAEL OKRI

**** ****** **, ***. * Los Angeles, CA. 90008

CL: 213-***-****. HM: 323-***-****

Email:********@*****.***

OBJECTIVE: Provide hands-on training performance from a quality assurance perspective, including good public relation in the aspect of efficient Customer service and the ability to enhance my professional career with a positive attitude. Contribute my quota in the development of my community and Society in general. Have an open mind to learning and working with others in the advancement of my work skills and how such keen personal development may help influence better TEAMWORK, with a progressive Organization as yours.

10/07 - 03/11: Cross Rock Inc, Los Angeles, CA: WAREHOUSE/DISTRIBUTION: Ability to walk up and down, stand longer hours and lift load up to 50 Lbs, data entry, coordinating appointments for all orders shipping out of the warehouse, Inventory control, Advise sales Department of any change in inventory, follow up logistics carrier to inquire about ETA (estimated time of arrival). Make sure all orders are correct before releasing them from the warehouse, keeping track of all trailer loan numbers, bill of lading and creating inventory reports. responsible for collecting paperwork from Drivers that are dropping off and picking up products, responsible for completing documentation for Drivers manually (without errors), In charge of keeping track of all products arriving and leaving warehouse at all times.

06/05 - 09/06: Marina Investors Group, Marina Del Rey, CA: WAREHOUSE/DISTRIBUTION:

Data entry at Customers' request, generate reports on all daily activities, distribution of mails and messages, take inventories and maintain large volume of store merchandise, pull products and place them into containers, verify and place container on conveyor with correct pick slip, ship orders, using the scanner and applying shipping label to cartons. Work on special projects such as mass mailing, applying price stickers, able to work in fast paced environment, with lots of warehouse experience become a team player, including having good public relations.

02/01/04 - 05/21/05: RETAIL SALES DIVISION: Nestle USA, 800 Brand St, Glendale, CA Retail sales Reps in the LAX Area: Taking stocks of all Nestle Brands of Chocolate, Candies and Power Bars, both in Corporate and Franchise retail stores, including Mum and Pop stores. Entering products into Company’s RW 3 rating log and each day analysis of how brands are faring in stores. Questionnaire survey on all Nestle products as to determine the first five best buys among brands in stores and as against all rival brands. Login list of activity reports of all retail stores and how they respond to new Nestle brands .Taking inventories of what brand is present or absent in retail stores and placing small volume of absent brands in shelves in order for managers to make new orders speedily.

Special Skills: Good writing skills, Music, Customer service, Ms Excel 97/Data entry, Computer programming, Ms Power Point 97, Ms Office 2000 and Window XP.

EDUCATION: T.V. College Jos Plateau State, Nigeria, (Higher Diploma in Broadcast-Journalism)

Belford High school (High School Diploma)

Please all business and personal references are available upon request.