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Desktop Support Specialist

Lakewood, Colorado, 80235, United States
April 23, 2008

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Eugene J. Delgado

**** *. ********* ******* (H) 303-***-****

Lakewood, CO 80235 ********@*****.***


Hardware: Installation, troubleshooting, and upgrading computers.

Software: Windows/Office, Active Directory, Lotus 1-2-3, HTML, and most widely used business applications. Heat, Citrix, and PowerQuest imaging software.

Diagnostics: Hardware and Software troubleshooting for computers and printers.

Certifications: A+ Certification #COMP1O529956, working on MCSE.


Archstone-Smith 2003-2008/02

Technical Support Professional

. Assist local and remote user’s with all technical needs on Windows XP/2000/98 platforms.

. Troubleshoot hardware and software related problems on Compaq HP desktops and laptops.

. Manage user and computer accounts in active directory.

. Assist users with logging into and working within citrix applications.

. Work with remote vendors and remote offices to resolve network related problems.

. Assist users logging into network remotely using the Shiva and Cisco VPN client and AT&T and iPass dialup software.

. Setup and configure blackberry and Palm handhelds.

. Prepare training materials and train users on various software and network applications.

. Create documentation for creating logins and password for leasing software (MRI).

Telespectrum 2001-2003

Technical Support Professional

. Help user’s get online into a secured site (The HP). Reset passwords and walk user’s thru troubleshooting techniques to get online.

. Application specialist to walk user’s thru submitting applications online that were having trouble accessing applications.

. Help create products on the @home site for Compaq (Web Site Team) using HTML.

Gateway Computers 1999-2001

Technical Support Professional

. Troubleshoot, install, and configure Gateway’s line of home computers and printers, to include Microsoft’s OEM software and the web site at Gateway’s Colorado Springs Client Care Call Center and Country Store.

. Help develop technical guide for new technicians which made it easier for them to learn their jobs.

. Improve repair backlog from 2 months to 2 weeks at Gateway Country Store.

. Award for Top 10% of support technicians for 3 quarters.

. Voted Most Valuable Team player.

U.S. Army 1993-1999

Military Police Desk Sergeant

. Managed the day-to-day Military Police operations at Ft. Carson. Work as a liaison customer service representative for the Provost Marshall.

. Supervisor for 6-8 Patrols daily and the installation gates.

. Assign patrols to special calls within the installation.

American Management Systems 1986-1993

Technical Librarian

. Maintained the technical library for Minerals Management Service. Keep track of all technical manuals and programs. To assist and maintain.

. Wrote database program for keeping track of databases improving management of projects.


Colorado Technical University

Major: IT Management (Ongoing)

National American University

Networking (Certification of Completion)


Cindy Addy

Sr. HR Consultant


Eric White

Systems Administrator


Sam Sawhney

Network Administrator


Contact this candidate